Registrar

The Registrar role is a part-time remote position responsible for all systems, software and tasks related to child registration, customer service support, collection of childcare fees, government funding reporting and related communication.

Wage: $20/hour

Schedule: 15 - 20 hours per week between business hours of 8am – 6pm PST

Location: Remote Online (head office located in Kelowna, BC)

Customer Service Support & Registration Software Administration:

• Support and assist parents with registration and payment. Respond to phone, email and other message sources in a timely manner.
• Must have flexibility to follow through on any issues so parents feel they have been listened to and the issue is resolved.
• Support managers in administrative tasks including user questions and training.
• Excellent verbal and written communication skills; ability to explain technical concepts to non-technical clients.
• Maintain and deliver a high level of customer service satisfaction, measured by customer feedback and survey results.
• Skilled in software management of user profiles, data integrity, product creation, customizations, and workflows; troubleshoot system issues.
• Experience managing projects from start to finish, coordinating with multiple stakeholders.

Technical Skills:

• Proficiency in cloud-based software configuration and troubleshooting (HTML experience an asset).
• Proficiency in Google Suite (Gmail, Docs, Sheets, Slides, Calendar)
• Computer Skills: 2 years (Preferred)
• Customer Service: 2 years (Preferred)

Other Skills and Abilities:

• Ability to work independently, exercise good judgment and demonstrate initiative.
• Exceptional time-management, organizational, multitasking and prioritizing abilities
• Analytical mindset to resolve user issues and enhance solutions.
• Proven ability to develop flexible approaches toward work procedures and to exercise tact, diplomacy and conflict resolution skills; uses sound judgment.

Benefits:

• Extended healthcare, including paramedical services, such as massage and chiropractic
• Vision Care
• Dental Care
• Life Insurance
• 50% off first-child’s school-aged care*

• Must qualify for subsidy. 50% off parent-portion of regular after-school care fees.

Please send your resume in PDF format, with the position you are applying for and your preferred location of employment to [email protected].