Lead, Visual Merchandiser

Location:

Vancouver Retail

Address

Unit G031, Pacific Centre, 701W Vancouver, British Columbia V7Y 1G5 Canada

Job Title

Lead, Visual Merchandiser (Vancouver Store)

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Position Overview

Position Overview:

As a key member of the store leadership team, the Lead, Visual Merchandising is responsible for creating highly engaging customer journeys, helping cement Canada Goose as a luxury performance lifestyle brand. You embody Canadian Warmth, demonstrating expertise in every recommendation and conveying warmth in each interaction, bringing the guest journey to life. You are the ultimate champion for best-in-class visual displays and are passionate about achieving excellence in support of Canada Goose’s visual merchandising directives. You provide in the moment feedback to the team, always ensuring an elevated visual merchandising strategy that guides the guest journey through the entire store.

What You’ll Do

• Plan exceptional visual merchandising strategies reflective of the Canada Goose brand and ensure window installations are executed and maintained up to brand standards
• Teach and coach to Canada Goose’s visual merchandising standards.
• Analyze product performance and implement creative merchandising changes to improve results.
• Lead and maintain styling of all visual displays.
• Collaborate with key partners to understand allocation opportunities and action sell down strategies.
• Teach, coach, and support on all SOPs (i.e., stockroom organization, cleanliness standards, opening and closing procedures).
• Ensure consistent use of strategic tools including communications platform, automated scheduling tool, payroll management, queue management, learning management, and virtual appointment platform.
• Maintain back of house standards ensuring product is easily accessible.
• Support inventory needs and merchandise flow to ensure product availability.
• Partner with key cross functional teams to ensure the physical store space is maintained at the highest level.
• Deliver and model a superior customer service journey reflective of Canadian Warmth, resulting in an exceptional Net Promoter Score (NPS).
• Demonstrate sales floor leadership and selling behaviours that drive Conversion and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories.
• Support the integration and optimization between the sales floor and back of house to ensure a seamless customer journey.
• Support a culture of talent development and ongoing education for the entire store team.
• Actively mentor and develop team members to improve performance and cultivate growth.
• Continuously coach behaviours that drive Brand Ambassador performance and enhance the customer journey.
• Achieve or exceed sales targets including both the top and bottom-line results.
• Continuously analyze key performance indicators and support action plans that drive performance.
• Partner with the store management team to ensure the store has adequate resources to achieve and exceed performance goals i.e., inventory and labour.
  
  

Let’s Talk About You

• 2-3 years of visual merchandising experience in a related industry.
• Previous experience working with luxury lifestyle brands in a Flagship or high-volume traffic location
• Experience using guest relationship management tools.
• Solid understanding of retail math and metrics and uses analytics to drive the business.
• Visual Merchandising enthusiast, with a keen attention to detail
• Experience defining, designing and executing creative visual displays, driving customer engagement
• Is agile and able to quickly change course as needed.
• Strong time management and organizational skills with the ability to multi-task in a fast-paced environment.
• Proficiency in another language is an asset.
  
  

What’s in it For You?

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow
  
  

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at [email protected].