Customer Service Technician

At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.

Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

How will you CONTRIBUTE and GROW?

VitalAire Canada is a division of Air Liquide Home Healthcare Canada , the world leader in gases, medical technologies and services for Industry and Healthcare. VitalAire empowers patients who

have sleep apnea or require home oxygen therapy through ongoing respiratory support and compliance.

Here is what you will do

VitalAire is currently recruiting a highly energetic and motivated Client/Customer Service Technician supporting our Vancouver Island patients, based out of our Duncan or Nanaimo facility. The Client/Customer Service Technician (CST) delivers and transports medical gas products and equipment to clients and institutions. The CST maintains safe operation of company vehicles and provides outstanding customer service. They are also involved in training customers on the proper use and maintenance of their equipment.

• Provides training to new clients and responds to requests from current clients.
• Provides client education on equipment function and maintenance.
• Performs technical checks and reviews safety instructions with clients. Meets client needs by delivering products according to daily schedule and as required.
• Maintains up-to-date documentation by completing appropriate records for technical visits including equipment exchanges, deliveries and pick up of equipment.
• Performs warehouse duties by stocking shelves with supplies, shipping and receiving of products, and equipment cleaning.
• Inspects vehicle before and after use; documents inspection and logs hours of service. Maintains a safe vehicle by arranging for routine maintenance and repairs.
• Ensures safe supply of gases to clients by trans-filling and transporting medical gases according to procedures and regulations.
• Provides after hour service to clients by participating in branch on-call rotation.

Are you a MATCH?

• High School Diploma
• Equivalent combination of education and experience
• In-depth knowledge of use and maintenance of respiratory home care equipment
• 2-3 years of consecutive recent driving/delivery experience
• 2- 3 years Customer service experience
• Ability to lift and maneuver 55 pounds unassisted on a regular basis
• Clean and valid driver’s abstract

Here is why you should join

• Competitive salary, plus bonus and vacation
• Competitive benefit flex package & pension plan
• Standard working hours for better work/life balance
• Tuition reimbursement & career development programs

Additional Information

VitalAire provides equal opportunities for all applicants and is committed to fostering an inclusive and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.