Bilingual Mechanical Administration

Job Details

Description

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We Award Our Team With The Following

• An uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written)
• Off work 1 hour early on Fridays
• Hybrid work options may be available
• On-site gym including free weekly classes with a qualified trainer
• Newly renovated facility with ergonomic desks/chairs
• Corporate discount programs
• A Culture Team dedicated to diversity, inclusion and employee programs
  
  

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

Under the direction of the Office Manager - Alberta, the Bilingual Mechanical Administration (Contract) position is located in our Sherwood Park office and handles day-to-day interactions regarding the registration and administration of Mechanical Breakdown and GAP policies and contracts.

Essential Responsibilities

• Provide information to customers in a positive and professional manner regarding coverage, expiry, and transferability of their Mechanical Breakdown or GAP coverage via email, telephone, mail, or in-person.
• Respond to inquiries from Account Managers and dealer partners regarding vehicle eligibility and plan term eligibility.
• Log information on calls received and maintain detailed and accurate records.
• Create daily bank deposits for remittances received from dealerships.
• Balance and close remittances by the end of the received month.
• Create invoices or credit notes resulting from discrepancies within a remittance and communicate with dealer partners regarding these outstanding issues.
• Contact dealer partners regarding missing information or for any other reason that prevents a policy or contract from being registered (ex. Plan term ineligibility, coverage type ineligibility).
• Issue letters to customers in accordance with procedures and in response to issues identified while processing remittances.
• Facilitate transfers of coverage for Mechanical Breakdown coverage by receiving transfer of coverage applications, verifying documentation, depositing the transfer fee and issuing confirmation of the completed transfer of coverage to the new owner.
• Maintain positive work relationships not only within the Department and the Company but also with our dealer partners, Account Managers and customers.
• Other duties as assigned.
  
  

Qualifications

• Minimum high school education.
• Minimum 2 years of front-line customer interactions via telephone and/or email is highly preferable and is considered an asset.
• Intermediate skill with Microsoft Office (Word/Excel) is required.
• Keyboarding 40+ words per minute.
• Fluent in both English and French with proven skills in verbal and written communication is required.
• Ability to work a 12 month contract is required.
• Successful completion of a criminal background check, education verification, and employment reference checks are required before employment.
  
  

Thank you for considering our organization.

For eligible bilingual candidates, there will be a French and English assessment as part of the recruiting process.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.