AppOps Specialist

AppOps Specialist

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in areas like verification and open banking, we are shaping the future of the digital economy in Canada.

Reporting to the Leader, AppOps, the AppOps Specialist will be responsible for enhancing and optimizing the availability, resiliency, and performance of Interac’s payment systems and applications. You will lead the day-to-day production support for our critical applications, driving proactive mitigation, automation and scaling, troubleshooting, and root cause analysis.

You will proactively diagnose, resolve, and mitigate application problems, ensuring the uptime, availability, and performance of our national payment systems.

You’ll be responsible for:

• Day to day production support and uptime of production applications and systems, ensuring our platforms remain highly available and in accordance with Service Levels and performance parameters.
• Implementing and supporting application changes/releases from development, testing, and deployments, including automation across environments and validating preflight and post-implementation.
• Developing and implementing scalable solutions to reduce manual intervention and streamline processes for application deployments/validations.
• Leading technical post-implementation analysis and driving enhancements and improvements within Development, DevSecOps, AppOps.
• Proactively identify and act on emerging issues and own overall resolution, engaging with technical/business teams to ensure rapid response and prompt resolution.
• Monitoring overall system performance and availability, configuring and optimizing alerts and logging.
• Ensuring the security of our applications by complying with security standards and supporting the elimination of vulnerabilities/threats.
• Participating in disaster recovery planning, testing, and validations and automating processes to streamline application activities.
• Optimizing application performance and leveraging performance data, monitoring/diagnostic tools to drive service excellence.
• Creating and maintaining technical and support documentation for our systems, including features, functionality, operations, and runbooks.
• Responding to and resolving escalated issues, with 24/7 rotating on-call production support required.

You bring:

• A bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience with programming languages (e.g., Java, Spring) and willingness/ability to learn.
• Experience using version control systems, such as Git.
• Experience with scripting (e.g., Power Shell, Python, Ansible).
• Experience with microservices and containerization (e.g., Docker).
• Experience with OpenShift Kubernetes.
• Experience using tools like Azure Monitor, Splunk, Dynatrace, ServiceNow.
• A good understanding of Agile development and frameworks (e.g., JIRA, GitHub).
• A good understanding of Service Management processes (Incident Management, Change Management, etc.).
• Excellent communication skills and ability to engage with stakeholders.
• A strong team player and proactive technical specialist.
• Eligible to work for Interac Corp. in Canada in a Full-Time Capacity.

Nice to have:

• Experience in software development, software/application support.
• Experience working in Agile squads.
• ITIL Certification.

Interac requires employees to complete a background check, including checks such as Canadian criminal record check and employment verification.

How we work: We encourage excellence and reward contributions with connection, core values, compensation & benefits, and opportunities for education.

Please be aware of individuals fraudulently using Interac Corp.’s name to offer fictitious employment opportunities. Interac Corp. will never ask for money in exchange for employment opportunities.