Lead AppOps

About Interac

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in areas like verification and open banking, we are shaping the future of the digital economy in Canada.

We are seeking an experienced Technical Lead to take ownership of our application operationalization efforts. This role is for a seasoned professional with a deep understanding of cloud platforms, automation, and Infrastructure-as-Code (IaC) within an Agile environment. You will lead efforts in optimizing and scaling applications, driving operational excellence, and ensuring secure, reliable, and efficient application delivery.

Responsibilities

• Leading the operationalization and stability of an e-commerce application, ensuring seamless deployment, monitoring, and management. Overseeing processes that enhance the reliability, scalability, and performance of the application.

• Providing strategic technical direction to the AppOps team and developers. Mentoring and guiding team members to foster a culture of continuous improvement, collaboration, and innovation.

• Leading optimization initiatives by leveraging monitoring, diagnostic tools, and analytics. Using data-driven insights to proactively address potential issues.

• Developing, managing, and provisioning cloud infrastructure using IaC tools (Terraform, Ansible, Chef, etc.) to support application scalability and automation.

• Managing and optimizing the use of cloud-native tools, including server-less architectures, microservices, and managed services, to support scalable application operations.

• Leading the development and implementation of automation solutions that reduce manual interventions, such as self-healing and auto-scaling systems, streamlining cloud infrastructure and application management processes.

• Collaborating with development, operations, and security teams to embed security best practices into all aspects of the application lifecycle, including CI/CD pipelines and IaC.

• Leading the management of application and infrastructure certificates, ensuring they are up to date and secure. Overseeing vulnerability management processes to maintain a robust security posture.

• Working closely with developers to implement deployment strategies that ensure minimal application downtime, including canary deployments, blue-green deployments, and rolling updates.

• Leading the design and implementation of automated post-implementation verification (PIV) processes to ensure application stability and functionality after each release.

• Instilling a sense of ownership for applications, features, and services across the team, driving accountability throughout the software development lifecycle.

• Establishing and tracking application KPIs, SLIs, SLOs, and SLAs to ensure operational excellence and inform continuous improvement efforts.

• Working alongside technical document writers to maintain comprehensive documentation for systems, automations, and operational processes.

• Leading on-call support for critical application operations to ensure 24/7 availability and quick resolution of incidents.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 5-8+ years of experience in AppOps, DevOps, or SRE roles, with at least 3-5+ years in a technical leadership capacity overseeing cloud-based applications.

• 5-8+ years in Agile and DevOps transformation, driving CI/CD and IaC practices.

• 5-8+ years of experience with Infrastructure as Code and automation technologies.

• 5-8+ years of experience with SRE principles and practices.

• Proven track record in designing and implementing monitoring, alerting, and observability frameworks.

• Proficiency in programming languages (Java, Python, YAML, Go, etc.).

• Ability to mentor and develop engineering talent.

• Certifications in relevant cloud technologies and automation tools are a plus.

Nice to Have

• Certifications like Microsoft Certified: Azure Administrator Associate, Certified Kubernetes Administrator, or similar.

Interac requires employees to complete a background check that is completed by one of our service providers, including checks like Canadian criminal record check, public safety verification, and employment verification.

How We Work

We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions. Connection: You’re surrounded by talented people driven by a common goal. Core Values: They define us and help us be the best at what we do. Compensation & Benefits: Pay is driven by individual and corporate performance with many benefits and perks. Education: We invest in you to ensure you are the best at what you do.