Case Manager

AKG Canada proudly focuses on innovative solutions to help people find jobs. AKG Canada operates five catchments of WorkBC. This is a Provincial government program that provides services to support members of the public in finding a job and keeping it. We provide access to job search resources, employment planning, skills assessment, training, work experience placement and more. For more information about WorkBC, please visit workbc.ca.

This is a wonderful team-based working environment, and an opportunity to work with a great team of people who are dedicated to helping and making a difference in people's lives.

What we offer:

• Competitive Salary
• Comprehensive Benefits Package, including RRSP match, extended health, prescription drug coverage, dental, paramedical, generous vision care, and more!
• 4 weeks’ vacation to start
• 6 Personal days in addition to 6 Sick per year
• Ability to make a difference and lasting impact

Position Overview

Instrumental in establishing the foundation for the Sustainable Employment outcomes of the Clients, the WorkBC Services Specialist will be responsible for providing both virtual and in-person WorkBC Assessments and Case Management for Clients interested in Case Managed Services. This key role will have a depth of knowledge and experience in both Assessment and WorkBC products and services as it relates to all Client Inclusion Groups, and allows for the development and maintenance of an ongoing and meaningful rapport with Clients throughout their successful participation in the WorkBC Employment Services program. Effectively managing Client cases, this position will essentially ‘know it, tell it and sell it’ as it relates to the management of Client cases; and the support, motivation and monitoring required therein.

Responsibilities

Client Assessments

Supporting a meaningful experience, and the long-term ‘buy-in’ of the Client’s participation in the WorkBC Employment Services program, responsible for providing general consultation and conducting assessments for Case Managed Services that ensure the appropriate service referrals are made, by:

• Conducting Client Needs Assessments to determine individual Client needs and match them to the appropriate suite of services and financial supports.
• Creating mutually agreed upon Action Plans and subsequent revisions as required in support of the long-term employment and retention success of the Client.
• Assessing and documenting a Client’s financial need, and signing the appropriate documentation as required according to AKG Canada/WorkBC Employment Services Program policy.
• Determining if a Disability Related Employment Needs Assessment (DRENA) and further specialized assessment is required in order to better understand individual Client barriers and assist with effective case management, employability and job retention.
• Thoughtfully directing and referring Clients to the appropriate WorkBC program and service.

Case Management

Supporting the ongoing establishment of a meaningful and productive working relationship with the Client, that encourages Client ownership, responsibility and accountability in relation to the steps required to meet their employment objectives, by:

• Reconfirming eligibility and further developing the Client’s personalized Action Plan, and revisions as required therein; fully documenting the Client’s employment objectives, strengths, considerations, and needs as they relate to the outcomes required of the WorkBC Employment Services Program.
• Consistently updating and supporting the Client’s receipt of what is outlined within their Action Plan document.
• Practically supporting Clients in their ability to access the resources needed to attain the goals and objectives outlined in their Action Plan.
• Further determining eligibility and requirements of the Client as it relates to appropriate Financial Supports.
• Entering into one or more WorkBC Employment Services Client Agreements with the Client for Case-Managed Services and/or Financial Supports; ensuring coordination with Operations on Agreements.
• Establishing the parameters of the WorkBC Employment Services Program and expectations of Client therein.
• Maintaining contact with the client to support, motivate and monitor client progress through one-on-one coaching and support that utilizes a customized approach.
• Providing Basic/Essential Life Skills training to Clients if and as required.
• Maintaining up to date client information and progress in ICM and AKG Canada databases.
• Working closely and collaborating with Job Search and Retention Specialists.
• Assisting Clients in preparation of various service applications.
• Preparing cases to close or transfer in an accurate and timely manner.
• Continually utilizing and communicating knowledge, information and insights gained through Client interactions and local labour market intelligence to AKG Canada Management as needed.
• Developing and maintaining a collaborative relationship and referral resource network with appropriate community resources and agencies.

Education & Experience

• Post-secondary degree, diploma or certificate in a relevant field.
• Two (2) or more years of related experience in the employment services, counselling or other support services industry.
• Working towards or holding an associated relevant professional certification preferred.
• Multilingual ability to communicate effectively with Clients, both verbally and in writing is preferred.
• Capacity to effectively conduct and interpret Client needs assessments.
• Demonstrated experience in the delivery of Life/Essential Skills Training.
• Demonstrated experience providing services and support to individuals with complex barriers.
• Extensive knowledge of job search and networking strategies.
• Experience in, and the ability to, successfully coach and mentor Clients.
• Ability to build and maintain a network of partnerships with local employment and community agencies.
• Excellent communication skills (oral and written).
• Proven ability to successfully work with and support individuals from a broad range of cultural backgrounds.
• Strong administrative skills and computer proficiency.

Job Type: Full-time

Pay: $53,056.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Paid time off
• RRSP match

Schedule:

• Monday to Friday

Work Location: In person