Product Trainer

Are you ready to be part of a dynamic and innovative company that's revolutionizing Financial Crime Management? At Nasdaq Verafin, we're not just industry leaders; we're trailblazers in providing cutting-edge, cloud-based solutions for financial institutions. We’re creating the world’s most effective financial crime fighting network!

Exciting Opportunity: Product Trainer

We're seeking a talented Product Trainer to join our vibrant team. In this role, you'll be essential in empowering and educating financial institutions on our innovative software application. You’ll collaborate closely with customers, guiding them to effectively use and excel with our tools to meet their objectives. We seek enthusiastic team players who are constantly looking for ways to grow and enhance their skills.

What You’ll Do:

• Lead Engaging Training Sessions: Schedule and conduct online software training for banks and credit unions.
• Master Time Management: Ensure training timelines are met with effective time management skills.
• Juggle Multiple Projects: Manage day-to-day operational aspects of multiple ongoing training projects.
• Be the Go-To Expert: Respond to customer questions promptly and accurately.
• Stay Ahead of the Curve: Keep up to date on financial regulatory requirements and industry trends.
• Create Valuable Resources: Develop and maintain internal documentation and resources.
• Collaborate Across Teams: Work cross-functionally with other teams on project implementation.
• Enhance Customer Satisfaction: Continually seek opportunities to increase customer satisfaction and build strong client relationships.
• Customize Training Plans: Develop and tailor training plans to meet customer needs.
• Stay Informed: Keep up with product changes and industry trends.

What We're Looking For:

• 3-5 years of experience in training on software applications or as a professional educator.
• Post-secondary education in Information Technology, Business, Adult Education, or an equivalent combination of experience and education.
• Previous experience in the banking industry required.
• Ability to confidently present to groups using various delivery methods (online and in-person).
• Confident, articulate, and professional communication abilities.
• A love for learning, instructing, and mastering complex software applications.
• Ability to embrace and support growing business demands in a changing environment.
• A positive attitude and a willingness to learn.
• Previous experience training B2B customers on software applications is an asset.

What Success Looks Like:

• Bring fresh ideas and improvements to the team
• Work effectively with other teams and stakeholders
• Deliver high-quality work and exceed expectations.

Why Nasdaq Verafin?

• Innovative Solutions: Be part of a team that's at the forefront of financial crime management technology, in a rapidly evolving industry.
• Impactful Work: Help financial institutions protect themselves and their customers from fraud and other financial crimes such as elder abuse, human trafficking and money laundering.
• Dynamic Growth: Join a company that's expanding quickly, offering you endless opportunities to grow and advance.

This position can be located in St. John’s or Toronto, and offers the opportunity for a hybrid work environment (2 days a week in office), providing flexibility and accessibility for qualified candidates.

This job posting closes on Feb 7th at 11:59pm Newfoundland Time Zone.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.