Client Experience & Technology Solutions Program Specialist

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Reporting to the Supervisor, Client Essential team, the incumbent is responsible to provide Support and quality assurance expertise to ensure the final products and solutions satisfies business objectives and user expectations.

What You'll Do:

• Configuration of the new client implementation or changes to existing clients plan or contract renew
• Open new ADO tickets for all new requests that requires Product team support and follow-up with internal stakeholders on the status of the ticket until the completion of the request
• Provide support and status update to internal and external Business teams on their outstanding or in progress ticket items
• Manage all Help Desk and User Admin tickets in timely manner and meet the SLAs.
• Collaborate with Product support team on any configuration related issues and questions.
• Quality assurance of all configuration and testing before copying the configuration to higher environment.
• Prompt response to clients request and meet the SLAs.
• Performs other tasks and special projects, as required.

What You Bring:

• Prior experience or hands on experience with TH Case Management platform in house tool, or equivalent technical discipline
• A self‐starter with a deep desire for personal and professional learning and growth
• Prefer candidates who demonstrate knowledge and understanding of software testing practices, concepts and principles.
• Excellent communications, interpersonal, and collaboration skills.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.