Manager Operations FCC - Transfers

Who We Are:

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody, and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.

https://clearing.fidelity.ca/

The Opportunity:

The Manager of Operations FCC - Transfers is responsible for managing the client facing and market facing operations teams within FCC and the effective management and leadership of the Operations function, including transaction processing quality and throughput, development and maintenance of appropriate controls, staff planning and utilization, and process reviews and improvements. This role will be within the Account Transfers department.

What You Will Do:

Financial and Risk Management:

• Maintenance and resolution for any internal and external Regulatory/Risk Ratings/Audit findings.
• Provide oversight with external audits and ensure proper actions are taken to resolve all issues.
• Participates in internal/external audit engagements; assists with remediation of all findings that impact scope of assigned work.
• Ensures all reporting is completed on or before regulatory deadlines.
• Stay current with regulatory environment and raise concern with internal partners for further review and assess overall impacts. Provide suggestions toward solutions when applicable.
• Represent FCC Ops on market boards, panels, and external bodies, seminars, conferences/courses as required.
• Accountable for identifying issues/risks (financial & regulatory) and resolving or escalating promptly to mitigate exposure to the firm.
• Participate in project work relevant to the department and delegate responsibilities amongst the team.
• Ensure policy and procedure documents are maintained, up to date, and required controls are adhered to.
• Responsible for monitoring respective control accounts.
• Ensure supervisory oversight is in place to strengthen regulatory and risk controls.
• Daily and monthly balancing of all control accounts.
• Risk mitigation.
• Assess business units and self-identify high risk areas and mitigate the risk through updated processes and/or procedures.

Metrics & Data - Function and Team Performance:

• Develop and implement metrics, KPI’s, and capacity modeling.
• Responsible for performance trends against scorecards/Service Level Opportunities (SLOs).
• Develop and follow up on annual departmental goals against the FCC corporate goals.

Partner and Collaborate:

• All matters related to operations. Assess current business needs, develop improvements, and achieve “best in class” service.
• Establish relationships and effectively liaise with various groups within Fidelity.
• Liaise and maintain strong relationships with vendors associated with departmental objectives.

Project Work:

• Key participant/Subject matter expert (SME) on projects related to FCC Operations.
• Lead smaller scale projects department-initiated changes.
• Using continuous improvement methodologies, continually search for and take initiative to improve processes.

People Management:

• Engage employees in establishing clear and measurable goals.
• Provide coaching and feedback to meet business objectives and enhance performance.
• Develop and mentor team members according to Fidelity standards.
• Ensure team receives training on the skills and knowledge to perform their roles proficiently.

What We’re Looking For:

• University Degree (or equivalent experience).
• 5+ years of experience in an operational area within the financial industry or brokerage dealer industry.
• 3+ years leading teams with demonstrated coaching, training, and mentoring skills.
• Experience working on projects with the expectation to influence team members and peers.

The Expertise You Bring:

• Exceptional people management/leadership and coaching skills.
• Strong knowledge of Transfers end-to-end process.
• Understanding of Depositories such as CDS, DTC, ARROW, and Fundserv.
• Excellent knowledge of Canadian Capital Markets operations roles and processes.
• Working knowledge of settlements, physical securities, dividends, and other related processes.
• Excellent problem-solving skills and communication skills.
• Knowledge of Broadridge's Dataphile platform is an asset.
• Business knowledge/acumen - forecasting.
• Knowledge of government, regulatory and compliance policy/rules.

Why Work at Fidelity?

• Canada's Top 100 Employers
• Great Place To Work Certified
• LinkedIn Top Companies in Canada
• Human Resource Director (HRD) - Best Place To Work