Owner Operator

MAJOR ACTIVITIES AND RESPONSIBILITIES:

• Use GCA scanner for all required activities on the daily route; all scan able way bills, laser waybills
• Delivery of all assigned material in the route area, within the specific requirements of both the customer and DHL.
• Pick up of all assigned customer pick-ups within the specific guidelines of the Customer and DHL.
• Compile and submit accurate route records on a daily basis.
• Inform DHL of any route irregularities and significant competitor activity.
• Communicate effectively with customers over the phone and in person
• Other duties as assigned.

ACCOUNTABILITIES/ RESULTS:

• Responsible for internal and external customer satisfaction.
• Professional representation of DHL at all times, including the maintenance and presentation of vehicle, uniform, waybills/product.
• Proactively manage the customer’s perception of and level of satisfaction with our service.
• On-time pick-up and delivery of customer shipments and completion of full route
• Interact effectively with other members of the organization.
• To alert the Sales Department to potential customer opportunities and/or vulnerabilities.
• Maintain a secure and safe working environment for all staff
• Follow all safety regulations from every facility and customer site
• Comply with Collective Agreement
• Alert operations management of service and safety issues immediately as they occur
• Shipment processing complies 100% with Transport of Dangerous Goods requirements

MINIMUM QUALIFICATIONS:

• Ownership of Cargo Van for use on the job.
• Demonstrated ability to handle multiple tasks.
• Valid class 5 license
• Minimum 1 year commercial driving experience is an asset.

• Demonstrated ability to work under pressure.
• Supply current drivers abstract, and meet requirements outlined in the CBA.

• Excellent interpersonal skills.
• Proven Customer Service skills.
• Ability to lift and carry parcels, up to and including 70 lbs per piece, throughout shift as per CBA.

Posting Legal Entity DHL Express (Canada) Ltd.