Store Manager

Be part of an iconic story.

TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana to create the modern uniform of accessible luxury. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions. Tommy Hilfiger’s global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: the people, organizations and ideas boldly driving the future of Fashion, Art, Music, Entertainment and Sport. Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians, and entertainers bring a constant source of energy and inspiration to the brand.

STORE MANAGER

REPORTS TO: Market, Area or District Manager

SUMMARY:

Responsible for the overall performance of the store, generating sales performance, recruiting and developing staff, maintaining store appearance, controlling expenses and shortages. May also have a dual responsibility for operations of warehouse associated with the store.

MANAGERIAL RESPONSIBILITIES:

• Generate sales and profit, minimize losses and ensure the store is visually distinctive and impeccably maintained.
• Identify and implement strategies and initiatives to achieve and exceed business goals.
• Oversee and maintain the customer service standards to the highest possible level.
• Communicate professionally and effectively with associates and all support services within the company, act as the liaison for corporate communications (Human Resources, Loss Prevention, Operations, Merchants).
• Represent the Tommy Hilfiger image through personal and professional appearance.
• Take responsibility for productivity and profitability of the store including sales growth, staffing, and inventory results.
• Demonstrate effective written and verbal communication skills.

OPERATIONAL RESPONSIBILITIES:

• Understand and comply with all company policy, procedures, and operations.
• Maintain the highest level of security and safety awareness within the store.
• Recognize problems, analyze causes, generate alternatives, and solutions.
• Manage all controllable expenses, including the allocation of payroll.
• Attend mall/center management meetings.
• Create solid partnerships with mall, local community, and corporate partners to identify business opportunities that result in an increase in store traffic and sales.
• Understand and comply with all Receiving/Shipping – Processing HUB, 3rd-party deliveries, and Transfer procedures.
• Maintain an organized stockroom/off-site area.
• Follow Inventory Shrinkage Improvement Program.

LEADERSHIP RESPONSIBILITIES:

• Manage time and prioritize tasks.
• Hire, train, motivate, and supervise management and sales staff who have strong presentation and communication skills representative of the Tommy Hilfiger brand image.
• Develop all associates to be knowledgeable in areas of product, merchandising, operations, customer service, sales, and growth within the company.
• Effectively supervise the sales floor to ensure customer/associate awareness at all times.
• Demonstrate teamwork within store and company and ensure that staff is treated professionally, respectfully, and courteously.
• Maintain confidentiality and meet own commitments.
• Lead by example.

MERCHANDISING & VISUAL PRESENTATION RESPONSIBILITIES:

• Responsible for supervision of all departments and ensuring the department(s) performs to its maximum potential.
• Analyze and react to the needs of the business, identify top sellers, slow sellers, and fulfillment of merchandising strategy.
• Have thorough knowledge of stockroom organization/systems.
• Pay attention to details.
• Replenish merchandise on a timely basis.
• Have knowledge of the store merchandise.
• Keep Supervisor informed of all merchandise-related issues.
• Execute markdowns and re-merchandise as needed.
• Maintain organization of merchandise/fixtures/hardware.
• Maintain store cleanliness.

About PVH:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.

One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.