Part Time Customer Service Representative

Join us on our journey and move forward with us, build your success, and grow your career. Our Brandon, MB site is looking for a Part Time Customer Service Representative (CSR) who'd like to be part of the excitement of our auction business. This is regular hourly week with overtime surrounding our auctions including Weekends and Evenings. This position will also be a relief for the reception during sales and backup when needed in between sales.

RESPONSIBILITIES

• Process Bidder Payments
• Provide Customers with Information regarding fee structures and methods of payment
• Provide step by step information on how to register On-Line as well as how to direct customers to our auxiliary platforms and services.
• Provide Additional Support for our Key Room
• Maintain Confidentiality of all Information
• Ensure that Superior Customer Service is delivered always to all customers
• File, Photocopy as required
• Comfortable with Word/Excel
• Provide Additional Administrative support as needed by different departments
• Answer the Phones / Customer Courtesy calls post sale
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and the safety of your team, co-workers and customers.

QUALIFICATIONS

• Previous work experience where you worked in-person with customers
• Experience using Computers, and able to learn to use New Technology and Software
• Excellent keyboarding skills for Data Entry
• A Commitment to providing Outstanding Customer Service
• Able to Work Well and Maintain a Positive Attitude in High-Pressure Situations
• Organized, Detail Oriented and able to Multi-task in a Fast-paced Environment
• A Friendly, Outgoing, Patient Personality
• You Thrive working as Part of a Team, Pitching in Wherever you’re Needed most
• A High Degree of Personal Integrity