Business Analyst

What we offer

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year;
• Fitness membership discount;

Hybrid Job: This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

Make a Difference

Are you an experienced Business Analyst looking for an opportunity to help build a better Toronto for all? Are you a keen strategic thinker with an exceptional track record of researching and reporting relevant information required for decision making and performance reporting? Do you like taking complex information and finding ways to make it simple, accessible, and relevant to a broad range of audiences? Do you enjoy collaborating with various divisions across an organization to inspire and enable teams to re-align people, business process, and systems? The Business Analyst is a critical role within the central Data Intelligence unit. You will provide a range of information, data analysis and reporting services to support strategic planning, performance measurement and research across the organization.

What You'll Do

Data Analysis

• Perform research and analysis on a regular and ad hoc basis to support strategic decision-making.
• Prepare reports to meet the information and data analysis needs of the division, balancing ongoing reporting requirements with special projects.
• Ensure the integrity, quality and accuracy of data.
• Tell impactful stories with data by designing and developing data visualizations and dashboards.
• Provide feedback on business metrics, performance measures and indicators to ensure the company has the necessary insight to monitor progress and improve business processes.
• Conduct analysis to assist with the development of benchmarks and standards.
• Assist in the development, standardization and maintenance of data definitions across the organization.

Requirements Management

• Identify data gaps and emerging information needs to support business performance and progress on strategies.
• Be a liaison between business units and ITS for prioritized initiatives.
• Identify new sources of data and system integration requirements.
• Assist in facilitating Design Thinking workshops, developing personas and writing user stories.
• Translate needs into business or functional requirements specification.

Stakeholder Relationships

• Be a champion for TCHC’s Data Strategy
• Develop and maintain effective working relationships with business units.
• Provide advice, support and technical assistance to internal and external stakeholders about data administration, governance and analysis.
• Effectively explain complex data concepts to non-technical audiences, helping to foster a culture of data-driven decision making.
• Assist in the development and management of tracking systems for outcomes identified in business plans for business units.

Research

• Participate in research projects with external and internal partners.
• Manage relationships with external research partners and assist with access to TCHC data.
• Collaborate with division and other staff to interpret data, identify trends, communicate meaning and develop recommendations based on findings.

What You'll Need

• Completed post-secondary education related to the job description or a combination of equivalent education and experience
• Minimum of three (3) years of experience performing data analysis and developing reports and dashboards to support strategic decision-making in a corporate environment
• Demonstrated experience utilizing computer applications and software packages such as MS Word, Excel and databases. Excellent knowledge of Excel a must.
• Familiarity with PowerBI and SQL experience are considered an asset
• Experience with research, analysis and integration of information / data from multiple sources.
• Innovation and creativity to find simple ways to convey complex data.
• Proven ability to build relationships across teams and with external partners
• Well-developed analytical and problem-solving skills and sound judgment.
• Excellent writing skills to clearly and concisely present ideas to support decision-making
• Detail-oriented, with attention to data accuracy and interpretation
• Demonstrated ability to prepare correspondence, reports, speaking notes, and presentations
• Experience managing multiple projects simultaneously
• Excellent communication skills both oral and written
• Knowledge of the housing sector is an asset
• Ability to work independently and as part of a team.
• Intellectual curiosity and an interest in social housing
• Some project management experience required to meet internal deadlines and provide excellent internal customer service.

What’s next

Once you apply, we’ll review your resume and contact you if your skills and experience match the qualifications for the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks. Candidates for unionized positions must score a minimum of 70% to pass any interview or assessment and be considered for the next stage of the recruitment process. Successful candidates will be determined based on score and where applicable, union seniority. Not all candidates who score 70% or higher will automatically proceed to the next stage of the recruitment process as this will be dependent on the number of candidates and number of available roles.