Adoption & Change Management Consultant

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, enabling their people to be engaged, connected, and creative at work. By moving them to the cloud and helping them build the workplace of tomorrow, we empower them to make smarter decisions about their technology, creating success for their customers and their people.

We proudly support our people’s success through career development and advancement, recognized for our culture of inclusion and belonging and continuously striving for what’s good for our people and communities.

The impact you will have:

Softchoice AI Solutions Group is seeking an Adoption & Change Management Consultant for Workplace AI Consulting. This customer-facing role is critical in driving the successful delivery of Workplace AI Consulting projects, which include professional services engagements ranging from Proof of Value for AI Solutions to Business Management and Change Management consulting in AI and Microsoft 365.

What you'll do:

Project Delivery and Execution

• Assess customer’s current state, readiness, and maturity for adoption. Identify gaps, risks, and gather requirements.
• Design, develop, and deliver user adoption and change management plans, applying best practices.
• Deliver on professional services consulting engagements, including stakeholder engagement, success criteria definition and monitoring, and communications planning.
• Capture business objectives and monitor progress against success criteria.
• Ensure projects meet high-quality standards, are completed on time, and within budget.
• Monitor and assess program effectiveness through user feedback, surveys, and performance metrics.

Customer and Stakeholder Engagement

• Build strong relationships with customers, acting as a trusted advisor for their Workplace AI needs.
• Partner with sales and account teams to identify service expansion opportunities and deliver compelling value propositions.

Practice Development

• Contribute to evolving and refining AI Solutions methodologies and deliverables.
• Identify opportunities to improve content, delivery models, and methodologies for Workplace AI Consulting projects.
• Surface industry trends to help expand and evolve our offerings.
• Aid in onboarding and mentoring junior team members.

What you'll bring to the table:

• Bachelor’s degree in a relevant field or equivalent experience.
• 5+ years in adoption and change management consulting or related roles.
• Expertise in AI, especially Microsoft 365 Copilot, and hands-on experience with AI solutions.
• Exceptional communication and stakeholder management skills.
• Strong attention to detail and ability to manage multiple projects simultaneously.
• Ability to travel, likely no more than 15% of the time.

Not sure if you qualify? Think about applying anyway: We understand that not everyone brings 100% of the skills and experience for the role. At Softchoice, we welcome a diverse group including those with varied workplace experiences and backgrounds.

Why You’ll Love Working Here:

• The People: Thrive in a collaborative environment with supportive colleagues.
• High-Performing Culture: Dedicated to achieving our goals and ensuring success for our customers.
• Flexibility: Plan your workdays in a way that suits you best.
• Award-Winning Workplace: Recognized as a Great Place to Work for 19 consecutive years.
• Inclusive Culture: Committed to an inclusive culture where team members can be their authentic selves.
• Competitive Benefits: Enjoy competitive perks starting on day one.

Inclusion & Equal opportunity employment: We are an equal opportunity employer committed to diversity, inclusion & belonging. We consider candidates without regard to any protected category.

Require accommodation? We are ready to help: We provide interview & employment accommodation during recruitment. If you need accommodation to apply or interview, please contact us.

Our commitment to your experience: We conduct digital interviews and ensure a quick, simple onboarding process.