Retail Representative

It’s not a package. It’s a promise.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you too.

Description

Location: Sudbury, ON

Shift: Monday to Wednesday: 3:30pm to 8:30pm; Saturday: 8:45am to 4:15pm (22.5 hours per week)

Pay-rate: $20.93 per hour

Customer Service Orientation

• Serving our customers in the most efficient and courteous manner on the telephone and in person Up-selling and cross selling Corporate Products and Services
• Handling customer complaints and inquiries Problem Solving
• Working to resolve problem shipments
• Working to resolve equipment and technology challenges
• Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service
• Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
• Building a positive relationship with customers
• Building a positive relationship with key contacts – Vendors, building tenants, etc.
• Assisting customers with shipping details and account challenges
• Loading, scanning, logging and calling resolution freight
• Cash reconciliation including deposits, key control

Responsibilities

• Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing
• Listening to customers and key partners
• Compliance to all Corporate Policies and Procedures (including uniforms)
• Adhering to all Safety Standards
• Being on time/attendance
• Living the Purolator Values
• Customer service orientation Ability to problem solve
• Experience and adaptation to using technology
• Excellent communication skills
• 3-12 Months Customer Service Experience preferred
• 3-12 Months Retail Experience preferred
• 3-12 Months using technology/ POS system Experience preferred
• Ability to lift 70lbs./stand for 3 hour intervals
• Proven track record of personal responsibility and accountability
• Experience working in an environment with safety standards an asset

Additional Responsibilities

Education

Experience

Skills

POSTING DETAILS

Location: 504 - Sudbury

Working Conditions: Retail Center Environment

Posting Number: 65944