Content Claims Specialist - Field

We are currently recruiting for a Content Claims Specialist - Field to join our team in Kelowna, British Columbia, Canada. The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements.

The role of Content Claims Specialists is a multi-faceted role, which focuses primarily in the following four key areas of edjuster’s content claims handling operations:

• With a high focus on customer service, edjuster’s Content Claims Specialist – Field acts as an intermediary between the Insurance Company's property adjusters, and their policyholders assisting with the inventory and valuations of the policyholder’s/claimant's total loss contents, which are most commonly caused by theft, water, fire, and other perils.
• Edjuster focuses on the accurate and timely processing of content claims, via the use of edjuster’s claims handling methodology and its content claims processing and pricing platform– exclaim.
• Edjuster employees operate from their appropriately set up and equipped home-based offices and are consistently (daily/weekly basis) assigned new claim files.
• Edjuster’s Content Claims Specialists are responsible for recording all daily claims handling activity, with respect to hours worked/time spent per task as well as fulfilling all of their required administrative job duties.

As part of this role, responsibilities include, but are not limited to the following:

• Conduct onsite visits to meet the adjusters/policyholders and other industry vendors and conduct the inventory of the total loss contents.
• Ensure consistent quality/turnaround of all claims in accordance with the Company’s productivity and performance standards.
• Work with the support of other teams at edjuster to organize/direct the resources required for completing the inventory and LKQ valuation of all total loss contents in an efficient and effective manner per productivity standards.
• Adhere to edjuster Inc.’s commitment to timely and informative updates on the content claims process to adjusters/policyholders.
• Complete/submit detailed work/time logs daily, for all claim tasks completed.
• Maintain claim related notes in the Company’s platform exclaim, related to various tasks involved in handling the claim.
• Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other teams and adhering to Like, Kind and Quality (LKQ) standards.
• Consistently promote edjuster’s brand, image, and reputation in a professional and positive manner.
• May be exposed to diverse conditions (cold, heat, rain, debris, etc.).

Required qualifications include:

• A Secondary School diploma.
• Ability to work independently in most circumstances, with minimal supervision.
• Some prior background/experience in the Property claims industry would be considered an asset.
• Be able to provide an adequate workspace, free of noise.
• Employee must provide their own high-speed internet service.
• Company equipment including laptop will be provided. It is the employee’s responsibility to care and maintain the equipment, as per policy.
• Reliable transportation required.
• Valid driver's license is required.
• Regular travel to loss sites is required.
• Occasional overnight travel may be required, any business-related expense would be covered by edjuster.
• Strong computer skills (Office 365 & Windows 10).
• Strong communication skills.
• Demonstrated ability to adapt to change and new technology.
• Willingness to learn and continuously improve.