Assistant Store Manager

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.
At Real Canadian Superstore, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Why is this role important:
Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service. Demonstrate leadership by managing employees and effectively planning.

What you'll do:

• Present themselves as a role model when providing efficient and courteous customer service.
• Resolve and manage customer complaints effectively and according to established guidelines.
• Demonstrate leadership by providing positive and effective resolution to customer and team members concerns.
• Encourage store employees to take ownership for their performance and career development plans; follow up on a regular basis.
• Maintain ongoing communication with internal colleagues from various departments to improve overall business results.
• Coordinate and communicate with company buyers on what items to purchase for a store's inventory and supervise the activities of the store's merchandising efforts.
• Accountable for promoting Shoppers Home Health Care sales of equipment and services through the provision of personalized and professional advice, information, and consultation to individuals, groups, and institutions.
• Manage and maintain materials and stocked product inventory.
• Plan and implement events successfully.
• Achieve staffing objectives by recruiting and evaluating job candidates.
• Schedule employees efficiently to improve productivity, profitability and margins.
• Continuously train staff effectively to encourage them to meet company standards.
• Protect company assets and improve profitability by developing and implementing security and safety programs for employees and customers.
• Pursue succession planning to ensure that employees are constantly developed to fill each needed role.
• Ensure employee awareness of safety and emergency procedures.
• Understand and support store operations, policies, and procedures.
• Commit to promoting a workplace of inclusiveness and belonging.

What you bring:

• Good communication/presentation skills to instruct individuals and groups on the use, maintenance, and servicing of equipment.
• The ability to develop and maintain client contacts.
• Ability to work in a fast-paced environment.
• Compliance with health and safety regulations.
• Commitment to achieving meaningful results.
• Unwavering commitment to our values.
• Understanding of the organization’s mission and strategies.
• Acting in accordance with policies and procedures.
• Detail-oriented.
• Effective verbal and written skills.
• Ability to work independently.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing, and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect, and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.