L3 Technical Support Engineer

Job Details

Description

Who We Are:

Join the dynamic team at ActiveCo Technology Management, a leader in reshaping IT Management since 1999. We pride ourselves on using innovative techniques to deliver outstanding support services to small and medium-sized businesses across North America. At ActiveCo, we foster an exceptional culture to embrace diversity and create an inclusive and collaborative work environment. We believe in working hard, having fun, strategizing nonstop, and never giving up.

The IT Support Technician – Level 3 plays a crucial role as the primary point of contact for escalated technical issues. Demonstrating advanced communication skills and maintaining composure under pressure is essential when handling complex problems or liaising with other teams. Success in this position is marked by your capacity to seamlessly adapt to changes, maintain clarity in communication, and collaborate effectively within a dynamic technical support environment.

Duties & Responsibilities

• Provide top-notch customer service by addressing and resolving IT issues promptly.
• Communicate effectively with end-users to understand and troubleshoot technical problems.
• Technical Support:
• Diagnose and resolve hardware, software, and network issues.
• Collaborate with team members to ensure timely and efficient problem resolution.
• Maintain accurate records of support requests, troubleshooting steps, and resolutions.
• Contribute to knowledge-based articles for continuous improvement.
• Work collaboratively with cross-functional teams to contribute to IT projects.
• Participate in regular team meetings to share insights and best practices.
  
  

Experience & Requirements

• 5+ years minimum experience providing end-user support.
• MSP experience strongly preferred
• Strong understanding of desktop and laptop hardware
• Strong understanding of Windows 10
• Strong Understanding of Microsoft Office application support
• Hands-on experience with products such as:
• Microsoft Azure
• Microsoft Intune
• Hands-on server administration experience
• Strong customer service orientation with excellent communication skills.
• Technical proficiency in troubleshooting hardware, software, and network issues.
• Willing and able to learn, improvise, and craft solutions, typically by integrating available components.
• Diploma or degree in Information Technology or related field.
• Detail-oriented with exceptional organizational skills.
• Valid BC Driver’s License
  
  

This role requires travel to client sites in the Greater Vancouver Area - candidates must be located in the Vancouver area.

Join ActiveCo And Customize Your Benefits

At ActiveCo, we understand that your needs are unique, which is why we offer you the flexibility to design a benefits package that suits you best. When you join our team, you'll have access to:

• Flexible Vacation Policy
• Professional Development Fund
• Personalized Health and Dental Coverage
• Fully remote schedule
• Dynamic Company Culture
  
  

We prioritize your well-being and growth. Join us and create a benefits package that reflects your priorities and aspirations, putting you in control of your future.

Salary

CAD 70,000-90,000 Depending on experience, skills and competencies.

Information For Applicants

Upon receipt of your application, you will be sent a link to complete a PI Survey, this needs to be completed to be considered for the position.

At ActiveCo Technology Management, we embrace diversity and strive to create an inclusive and collaborative work environment. We believe in Extreme Ownership, Passion, Teamwork, Continuous Improvement, Honesty & Integrity, Diligence, and Excellence as our Core Values.

If you're passionate about delivering exceptional service and want to work with a company that shares your values, please apply today.