Tenant Support Coordinator

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE

The Tenant Support Coordinator will oversee the daily operations and management of residential properties owned by Connective, within their region. This position ensures the properties are maintained to high standards, comply with regulations, and provide a safe and supportive environment for residents.

LOCATION

Campbell River, BC.

STATUS

Exempt. This position is open to applicants of all genders.

HOURS

40 hours per week; Monday to Friday, 0830-1630.

Note: Occasional weekend and evening work might be required.

REPORTING AND WORKING RELATIONSHIPS

• Reports and is accountable to the Maintenance and Asset Manager in their region
• Participates as a member of the Connective Administrative Support Team
• Liaises with the staff of Connective as necessary
• Liaises with external professionals from other agencies, contractors, and/or government agencies as required
  
  

Key Accountabilities

Administration

• Maintains an up-to-date list and schedule of all planned and unplanned maintenance, as well as repairs for our assets.
• Collect rent, track payments and follow up on delinquent accounts.
• Collaborate with social service staff to support residents in accessing financial resources.
• Serve as the primary point of contact for residents, addressing questions, concerns and requests in a timely and respectful manner.
• Collaborate with the Maintenance and Administrative Coordinator to ensure repairs are resolved in a timely manner.
• Prepare leases and notices.
• Facilitate conflict resolution and mediate tenant disputes.
• Maintain high occupancy rates while adhering to Connectives mission to provide safe and affordable housing.
• Conduct inspections and document property conditions.
• Maintain property records.
• Assists the Maintenance and Asset Manager in the development of annual repair schedules, budgets, and capital plans as requested.
• Research options and make recommendations related to property, appliances, furniture, and service providers.
• Approves invoices and coordinates payment for external contractors related to the work completed within their region.
• Develop and manage vendor relationships for contracted services.
  
  

Other Duties

• Participates in Connective staff meetings
• Other duties may be assigned occasionally
  
  

WORKING CONDITIONS

• Function independently with the general guidance of the Maintenance and Asset Manager
• Demonstrate a level of physical fitness and emotional resilience to effectively carry out the required duties of the program and to meet the operational needs of the residence
• Is available to work flexible hours which may include evenings/weekends as determined by program needs and schedules
  
  

Experience And Skills

• Grade 12 level education and/or equivalent with two-years related experience
• Experience in performing carpentry, painting, mechanical, and plumbing maintenance, and repairs
• Experience in establishing and maintaining a collaborative and positive relationship with residents and other staff
• Ability to manage time efficiently, with a high level of accuracy, and attention to detail
• Ability to establish and maintain effective and professional working relationships with contractors
• Strong communication skills (listening, verbal, and written)
  
  

Requirements

• Ability to successfully complete a Children and Vulnerable Persons Criminal Record Check
• Ability to successfully pass a reference check
• Valid Class BC 5 Driver’s License
• Flexibility to travel throughout the region
  
  

Compensation

This is an Exempt position. The Salary Range offered is $45800.00 - $57200.00/year.

Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.

Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.

WHAT WE OFFER?

• Committed Living Wage Employer
• 2022 & 2023 Canadian Nonprofit Employer of Choice Aware from NEOC
• 2023 High-Performance Culture Award from SupportingLines
• Competitive benefits package, including health, wellness, and pension plan
• Career and personal development, with the ability to grow in a diverse range of programs and departments
• Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
• Access to On-Demand Pay to withdraw earned wages before payday
• Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)
  
  

DIVERSITY, EQUITY AND INCLUSION

At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.

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