Slot Supervisor

Job Description

Pickering Casino Resort is seeking a Full-time Slot Supervisor!

This is an exciting opportunity for dynamic individuals who have a drive to succeed, strong guest relations & supervisory skills; responsibilities of this role will align with the position of Slots Supervisor upon opening of Casino Pickering. This position will be responsible for creating a memorable experience for our guests by responding to escalated guest concerns on the gaming floor, handling large jackpot payouts, while establishing and contributing to a safe and welcoming work environment for all team members. Above all else, Supervisors must lead by example to create Great Experiences and Memories for all guests and colleagues!

Skills

The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of the company’s vision, mission and values:

• Responding to escalated guest concerns on the gaming floor, handling large jackpot payouts
• Assists management in the interviewing & hiring process;
• Supervises frontline team members; assigns work duties;
• Coaching and mentoring employees, creates an engaged work environment by choosing positivity and fun and recognizes excellent team member performance;
• Makes scheduling adjustments as required;
• Responds to, resolves or escalates issues;
• Reports irregularities and suspicious activities;
• Ensures compliance with licensing laws, health and safety and other statutory regulations.
  
  

Successful Applicants Will Demonstrate The Following Qualifications

• Minimum 2 year of experience in a commercial casino/ hospitality industry is preferred;
• Minimum 2 year of supervisory/people management experience in a commercial casino/ hospitality industry is preferred
• High School diploma; Post-secondary education or a suitable combination of education and experience an asset
• Ability to facilitate proficiently with exceptional organizational and communication skills
• Knowledge and experience in a variety of table games preferred;
• People-focused and committed to service excellence;
• Proactive and solution-oriented with a drive to succeed;
• Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
  
  

Candidates must be ready and willing to work at both locations, a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work and location will be based on operational needs. Ready to embark on your next adventure?