Global Client Engagement Manager

Corpay is currently looking to hire a Global Client Engagement Manager within our Cross Border division. This position falls under our Cross Border line of business and is located in Victoria, BC. This role is responsible for managing and executing the client engagement process, ensuring successful implementation and support for all new and existing clients leveraging Corpay’s suite of technology for their payment and foreign exchange requirements. You will report directly to the Director of Enterprise Engagement, and regularly collaborate with the Digital Growth Team, as well as other cross-functional teams.

How We Work

As a Global Client Engagement Manager , you will be expected to work in our Victoria office. Corpay will set you up for success by providing:

• Assigned workspace in the Victoria office
• Company-issued equipment
• Formal, hands-on training
  
  

Role Responsibilities

• Build strong internal relationships to ensure positive team dynamics and timely responses to client requests
• Proactively assist with client implementations and collaborate with Cross Border Support for successful setups on Corpay Online, Cross Border Web, and file/API integrations.
• Address customer queries, liaise with internal departments, and ensure effective client responses.
• Follow Best Practices to evaluate relevant information and ensure compliance and accuracy in all tasks.
• Communicate clearly with clients and internal teams, both in writing and verbally.
• Resolve payment investigations and customer issues efficiently, suggesting process improvements where applicable.
• Conduct Stage 1 Demos, solutioning, implementation calls, client training, and business walk-throughs.
• Manage API and file implementations, complete Digital Growth documentation, and update Monday Boards with implementation stages.
• Offer Stage 4 warranty support and assist with client-related projects, including data migrations.
• Collaborate with internal sales, trading, and support teams to drive sales and ensure customer satisfaction.
• Perform customer verifications to maintain compliance with regulations.
• Assist with process enhancements, documentation, and general project execution.
  
  

Qualifications & Skills

• 2-5 years successful customer service experience.
• 2-5 years project management, implementation management and/or technical solutioning with files and API technology.
• Providing fulsome support for pre and post release transactions, capturing information and reconciling data; payment handling an asset; experience in client relationship management ideal
• Proficient in IT with the ability to quickly learn new systems.
• Ability to handle multiple priorities and time sensitive queries; ownership until resolution
• Demonstrated strong analytical and problem-solving skills.
  
  

Benefits & Perks

• Medical, Dental & Vision benefits available the 1 st month after hire
• Optional company match RRSP program
• Virtual fitness classes offered company-wide
• Time-off including major holidays, vacation, sick, personal, & volunteer time
• Discounted gym membership rate
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes
  
  

This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range varies depending on a number of factors, including but not limited to skill sets, experience, training, licensure and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. An estimate of the minimum and maximum salary range is $65,000 - $75,000.

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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