Sales Manager – Leisure/Travel Agencies

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The vibrant new centrepiece of the city's Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city.

Core Responsibilities

• Develop and expand the Leisure/Travel Agencies portfolio to drive bookings, exceed budget targets, and enhance hotel performance.

• Promote and sell to assigned core programs such as Preferred Partner, Internova, Virtuoso, Chase, and American Express, ensuring high performance and partner satisfaction.

• Develop new and existing accounts by analyzing business and buying tendencies in emerging markets to identify growth opportunities.

• Maintain an organized and professional plan for correspondence and follow-up with key clients and travel agencies.

• Generate hotel awareness through direct phone sales, direct sales calls, trade shows, and networking in both retail and wholesale segments.

• Collaborate with sales and marketing teams to solicit, sell, and confirm business to meet or exceed budgeted sales goals.

• Independently solicit travel and create business development plans, identifying new leads and converting opportunities into sales.

• Exhibit excellent written/verbal communication and presentation skills, effectively presenting the hotel’s offerings to travel agencies and clients.

• Demonstrate strong negotiation skills to foster long-term relationships and achieve mutually beneficial outcomes with travel agencies.

• Conduct property tours and provide detailed information about all hotel/resort services.

• Entertain clients on property during site inspections, pre-planning trips, and program operations as appropriate.

• Collaborate closely with Reservations and Operations departments to plan detailed itineraries and ensure travel agent preferences are met.

• Utilize strong organizational and time management skills to manage multiple accounts and consistently meet sales goals.

• Ensure consistent follow-up and communication with clients and travel agencies to nurture relationships and drive bookings.

• Monitor industry trends and market shifts in emerging markets, adjusting sales strategies as necessary to stay competitive.

• Stay up-to-date on the hotel’s amenities, services, and offerings and effectively communicate updates to travel agents.

• Support cross-functional collaboration with sales, marketing, reservations, and operations teams to ensure seamless service delivery.

• Represent the hotel at industry events, trade shows, and networking opportunities.

• Build a strong network within the leisure travel industry to generate leads and increase hotel visibility and bookings.

Desired Qualifications and Skills

• Ability to communicate fluently in English and French, both orally and in writing;

• Have a good resistance to stress and manage it positively and effectively;

• Be comfortable in a fast-paced environment;

• Comprehensive understanding of hotel revenue management;

• Demonstrate a very good team spirit;

• Interest and ability to provide outstanding service to our internal, external customers and our suppliers;

• Have an excellent presentation and elocution, in French and English, and interpersonal skills to meet the expectations of a high-end clientele;

• Maintain a professional appearance and behave in a mature manner and with integrity at all times;

• Attention to detail and ability to multitask in a dynamic environment;

• Be organized, meticulous and resourceful;

• Demonstrate creativity and initiative;

• Strong computer skills, including a working knowledge of MS Word, Excel, Publisher and Power Point, and relevant systems;

• 3 to 4-year experience in a similar position;

• College diploma in hotel management, administration or related field.

What's in it for you?

• Extended Health Coverage after probationary period;

• Discounts at MARCUS Restaurant and our 5-Star Spa;

• Employee theme recognition days and events;

• Complimentary meal per shift in our employee dining room;

• Retirement plan with employer contribution;

• Paid time off and 2 additional floating holidays per year;

• Excellent training and development program;

• Employee Travel Program with complimentary stays at Four Seasons globally.