Customer Strategy Lead

Job Description

Kenvue is currently recruiting for-

Customer Strategy Lead – Essential Health

This position reports into the Director of Customer Strategy and is based in Markham, Ontario.

Who We Are

At Kenvue , we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including Neutrogena, Aveeno, Tylenol, Listerine, Johnson’s and BAND-AID Brand Adhesive Bandages that you already know and love. Science is our passion; care is our talent. Our global team is made up of ~ 22,000 diverse and brilliant people, passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact the life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here .

Role reports to- Director of Customer Strategy

Location- Markham, Canada

Travel %- 10%

What You Will Do

As a Customer Strategy Lead – Essential Health, you will lead a team of individuals responsible for the development and implementation of customer and channel strategies for a portfolio of beloved consumer brands and categories. You will work collaboratively to build and execute innovative strategies that drive industry-leading category growth for key strategic customers, keeping both brand and customer priorities in mind. Your responsibilities will include coordinating cross-functional initiatives, optimizing retail and channel-specific programs, and contributing to forecasting and planning processes to deliver superior results. Categories include- Hair Care, Oral Care, and Wound Care

Key Responsibilities

• Manage and coach direct report(s) who are responsible to develop & execute innovative channel, customer and trade strategies to achieve financial targets within their Stronghold.
• Establish differentiated Omni-channel (including e-commerce) and customer strategies that achieve the business goals and financial targets for assigned portfolio, including strategies that increase return on investment based on trade fundamentals
• Lead the execution plans of new product launches, developing external launch strategies and managing execution within the Sales organization
• Build long-term, externally focused strategic plans, including 3 year operating plans that bring together a cohesive customer story for your categories
• Work cross-functionally to analyze category/competitor behaviour to identify opportunities. Ensure risks and opportunities are identified to senior leadership in a timely manner and decisions are made quickly
• Drive in-year business performance including gap closure activities and optimization
  
  

Required Qualifications

• A Bachelor’s degree is required, preferably in Business or a related field.
• 8 years of business/professional experience is required with a minimum of 5 years experience within the Canadian Consumer Packaged Goods (CPG) industry.
• Minimum 2 years of Customer Strategy experience on Hair Care
• Minimum 2 years experience customer-facing account management with a major Canadian retailer
• Demonstrated leadership in achieving outstanding sales results
• Proven ability to influence multiple levels and functions within and across the organization.
• Advanced analytical skills, with strong critical thinking and logic capability.
• Knowledge or experience in forecasting and/or monthly volume reporting and analysis.
• In-depth Knowledge of consumer sales, channels, and Canadian retailers.
• Proven track record to present sophisticated information in a concise and succinct manner to deliver key messages
• Experience using organizational resources, tools, and processes effectively.
• Strong project management, problem-solving, and prioritization skills.
• A valid driver’s license is required
  
  

Desired Qualifications

• Previous experience in customer-facing and channel strategy roles is an asset.
• Proficiency with NIQ, Numerator, and Tableau/PowerBI tools is an asset.
  
  

What’s In It For You

• Competitive Total Rewards Package*
• Paid Company Holidays, Paid Vacation, Volunteer Time & More!
• Learning & Development Opportunities
• Employee Resource Groups
• This list could vary based on location/region
• Note- Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.
  
  

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location

NA-CA-Ontario-Markham

Travel

Yes, 10 % of the Time

Job Function

Trade Relations

Job Qualifications

What We Are Looking For