Senior Client Account Manager

About Pinterest

Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.

Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences.

Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more.

Role Overview

We’re looking for an experienced Sr. Client Account Manager (CAM), who will serve as a key member of our team. You will play a pivotal role that focuses on customer satisfaction, retention, and growth. As a CAM, you will be responsible for managing and nurturing client relationships, ensuring that Pinterest meets and exceeds client expectations. You will work closely with internal teams to deliver successful campaigns and drive successful results for our clients.

What You’ll Do

• Build and nurture relationships with our Partners, proactively reaching out to them regarding campaign performance, optimizations, updates, and opportunities.
• Gain a deep understanding of our partners’ business goals and turn data into compelling stories and actionable insights to help them succeed.
• Ensure that our partners objectives and requirements are met by liaising between them and our internal XFN teams.
• Specifically own the “how” conversation with advertisers to advise on media strategies.
• Be a subject matter expert in brand and performance related opportunities.
• Understand complex processes and products, distilling them down into a digestible format for our partners’.
• Work collaboratively with Sales Leadership and XFN teams to drive results.
  
  
  

What We’re Looking For

• Proven experience in an account management role, within digital marketing or advertising.
• Strong analytical skills and ability to interpret data to drive discussions with clients.
• Exceptional communication and interpersonal skills.
• Proactive and results-driven with a focus on client satisfaction and growth.
• Bachelor’s degree in Marketing, Business, or related field.
  
  
  

What We Offer

• Competitive salary and benefits package.
• An opportunity to work in a dynamic, creative, and innovative environment.
• The chance to make a real impact on how millions of users discover new ideas every day.
  
  
  

Relocation Statement:

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
  
  
  

In-Office Requirement Statement

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
• This role will need to be in the office for in-person collaboration once weekly on Wednesdays, and therefore needs to be in a commutable distance from the Toronto office (85 Richmond St. W).
  
  
  

Our Commitment To Diversity

Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.