Account Manager

About Klir

We are hiring to make water better!

Water, a resource of unparalleled importance, is often deemed the lifeblood of our planet. However, the water industry has long been criticized for its reluctance to innovate and embrace new technologies that could liberate skilled professionals from the tedious, time-consuming administrative work that has burdened their expertise. This reluctance comes at a steep cost, as water prices continue to rise, an aging workforce struggles to adapt, and multi-million dollar infrastructure decisions are made without the benefit of the most accurate and up-to-date data. Our mission at Klir (www.klir.com) is to make water better, and we believe this transformation begins with the individuals positioned at the nexus of all water-related decisions within a community. Klir represents a groundbreaking concept in the industry – the world's first work enablement platform, meticulously designed for the water sector. Our goal is simple: to alleviate the administrative load, allowing experts to dedicate their invaluable time to solving one of the most pressing issues facing our species. Join us in this journey where dedication to a greater good combines seamlessly with cutting-edge innovation, as we work towards a more sustainable and water-resilient future for all.

Founded originally in Dublin, Ireland in 2018, Klir is a US Headquartered company. We are a remote first company and one of the fastest growing SaaS companies in the water industry. We are venture backed by some of the highest profile and most reputable funds including Insight Partners, Bowery Capital & Spider Capital.

We have the deep industry knowledge, a world class product roadmap, the vision and strategy to transform a critically important industry, as well as some high-profile customers that rave about Klir being the best product they have ever experienced. We need you to help deliver the customer success playbook to ensure we execute a world-class customer experience as we continue to scale.

Location: This position is remote and can be anywhere in Canada.

Role Description

Do you enjoy joining fast-growing startups at the ground level and rolling up your sleeves to build with a collaborative team? If so, then drop what you are doing and read on...

As an Account Manager, you’ll be responsible for managing and growing a portfolio of approximately 50 SMB and mid-market accounts. You will drive adoption, retention, renewals, and growth by building strong relationships, uncovering customer needs, and identifying opportunities to deliver value. You own the ultimate success and growth of your accounts—always aiming to exceed expectations! You’re a strategist, advocate, problem-solver, and partner for our customers.

We believe in earning the right to grow. By delivering tangible value through our product and services, growth and expansion within accounts come naturally. We put the customer at the center of everything we do at Klir.

Your key metrics will include net dollar retention, gross dollar retention, renewal rate, growth rate (10% quota on the book of business), and customer health.

Responsibilities

• Adoption & Enablement: Partner with customers to integrate Klir into their workflow and provide strategic guidance on best practices to maximize adoption and usage.
• Retention: Monitor customer health and proactively address risks or issues to ensure customers achieve their desired outcomes with Klir.
• Renewals: Manage renewal conversations, contracts, and processes, ensuring high retention rates across your book of business.
• Growth: Identify and close upsell and cross-sell opportunities within your accounts to achieve a quota of 10% growth on your portfolio.
• Relationship Building: Establish and maintain multi-threaded relationships across your accounts, ensuring strong alignment with economic buyers, decision-makers, and stakeholders (especially IT) in addition to your day to day contacts.
• Value Realization: Consistently demonstrate the ROI of Klir’s platform by showcasing customer outcomes and verified successes.
• Advocacy: Act as a voice for your customers, sharing their feedback internally to influence product development and highlighting their success stories externally.
• Risk Management: Leverage predictive health scoring to proactively manage and mitigate risks within your accounts.
  
  

Requirements (Sound like you?)

• Mandatory Experience: At least 5 years in account management or customer success managing SMB and mid-market accounts, with experience driving adoption, retention, renewals, and growth.
• Quota Accountability: Proven success meeting or exceeding a growth quota in a customer-facing role.
• Technical Aptitude: Ability to learn complex processes and workflows, and to become an expert on Klir’s platform to guide customers effectively.
• Change Management: Experience helping customers transition from manual processes (eg: spreadsheets, paper) to automated workflows.
• Empathy: You step into your customers’ shoes, demonstrating that you understand and care about their challenges and goals.
• Delightful Communicator: You brighten people’s day with your charm and wit while capturing their attention and building excitement for Klir’s transformative potential.
• Resourceful Problem-Solver: You thrive equally in strategy and execution, finding inventive solutions and quickly turning ideas into action.
• Relationship Builder: Skilled at building and maintaining multi-threaded relationships to create strong alignment between Klir and its customers.
• Passionate: Committed to making a difference in water management and sustainability.
• Software Skills: Bonus points if you’re proficient with tools like Google Workspace, Hubspot, and Slack.
  
  

Our Commitment To You

• Our Dedication to Your Well-being: We value your contribution and recognize the importance of your peace of mind. We offer a competitive salary and benefits tailored to your market, ensuring you can focus on your best work without worries about your quality of life at home.
• Leaving a Lasting Legacy: We commit to providing you with the opportunity to utilize your talents to create a meaningful and enduring impact on our species for generations to come.
• Pursuit of Excellence: As part of a Y Combinator market-leading company, we ensure you have the chance to continually challenge yourself and strive for your personal best.
• Balancing Serious Work with Fun: We guarantee you the opportunity to work within a team that understands the significance of our mission while maintaining a lighthearted and enjoyable work atmosphere. Our mission is paramount, but we believe in having fun along the way.
• Values That Unite Us: You will work alongside a group of individuals who prioritize honesty, audacity, and unwavering unity. We stand shoulder to shoulder, aiming to be the difference between good and great in everything we do.
• Supporting Your Success: Our leaders are unwavering in their dedication to your growth and success. They are committed to helping you become the best version of yourself through fearless feedback, a focus on personal growth, and a culture of transparency.