Director of Digital Services - EC

Company Description

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

Position Overview

The Director of EC Digital Services is tasked with leading the strategic development, execution, and ongoing enhancement of digital services across EC globally. This role involves overseeing a large, diverse team of digital service professionals and acts as a bridge between EC Digital and Operations teams. The director ensures that cutting-edge digital solutions are effectively implemented within operational project deliveries, making them an integral part of our project execution strategy. This position requires extensive travel estimated at 30% or more as well as a hybrid work arrangement including both office and remote work schedules.

Responsibilities

• Strategic Leadership: Develop and drive the strategic vision for EC's digital services, ensuring alignment with broader business goals and operational needs.
• Operational Integration: Collaborate closely with the Operations Director to roll out innovative digital solutions across projects, enhancing the digital competence of the operations team.
• Digital Competence Advocacy: Act as an advisor to the operations team, overseeing strategies to boost their digital skills and new technologies adoption.
• Team Management: Lead, mentor, and develop a diverse team of digital service professionals, promoting a culture of innovation and high performance.
• Service Improvement: Continually assess and refine digital service processes and tools, aiming for superior operational efficiency.
• Stakeholder Collaboration: Work with senior leadership and cross-functional teams to ensure digital strategies are effectively integrated into AECOM's projects.
• Resource Management: Strategically manage the demand for digital services, optimizing team dynamics and resource allocation.
• Risk and Change Management: Proactively identify risks, ensuring digital initiatives comply with industry standards and lead change management efforts.
• Budget Management: Oversee budget planning for digital services, ensuring cost-effective operations.

Skills

• Strong leadership, communication, and interpersonal skills
• In-depth knowledge of operational and service management frameworks
• Experience with digital tools and platforms
• Ability to manage multiple projects and stakeholders
• Analytical mindset with a focus on continuous improvement
• Excellent problem-solving and decision-making skills
• Strong financial acumen
• Proficiency in project management methodologies

Key Competencies

• Strategic Thinking: Ability to think long-term and align operational strategies with business objectives
• Leadership & Team Management: Proven ability to lead and motivate a diverse team towards continuous learning and adaptation
• Operational Excellence & Integration: Expertise in integrating digital innovations into project executions
• Change Management: Leading digital transformation efforts within large organizations
• Stakeholder Management: Building relationships with internal and external stakeholders
• Global Business Acumen: Understanding of international business practices
• Risk Management: Identifying and mitigating operational and strategic risks
• Innovation Leadership: Driving innovation and advocating for emerging technologies

Qualifications

Minimum Qualifications

Education:

• Bachelor’s degree in a related field

Experience:

• 12+ years in digital services or operations management
• 4+ years in a senior leadership role
• Expertise in digital technologies and service delivery management
• Proficiency in English

Additional Information

About AECOM

AECOM delivers professional services throughout the project lifecycle. Our clients trust us to solve their most complex challenges. We are committed to delivering a better world through technical and digital expertise, diversity, and inclusion.

Freedom to Grow in a World of Opportunity

We offer hybrid work options and a dynamic environment where you can contribute your unique talents to create transformational outcomes. Join us for access to industry-leading technology and work flexibility.

All your information will be kept confidential according to EEO guidelines.