Receptionist

Position Summary:

Staff reception desk. Tour prospective residents and perform other marketing duties. Perform clerical duties.

Qualifications:

• Demonstrate ability to communicate effectively, both verbally and in writing.
• Meet state or provincial health related requirements.
• Maintain any certifications as required by state or provincial regulations.

Essential Duties & Responsibilities:

• Staff reception desk continuously during assigned period.

• Maintain Resident and Guest Register.
• Promptly answer telephone, directing calls to appropriate persons or relaying messages.
• Monitor for and direct incoming communications to appropriate persons.
• Monitor resident call system and assure staff response (if call system adjacent to reception desk).
• Monitor exit alarm system and assure staff response.
• Perform clerical duties as directed.
• Maintain inventory control system for all office supplies and order needed supplies as directed.
• Arrange coverage of reception desk during break and lunch periods.
• Graciously greet all visitors and politely assist them as necessary.
• Politely assist residents as necessary or assure other appropriate employees do so.
• Process payments for dining and other purchases.
• Perform simple, routine maintenance of office equipment.
• Perform simple housekeeping tasks to assure lobby and reception area is neat and clean.
• Compile new employee hire packets.
• Compile resident move-in packets.

Perform marketing duties, including but not limited to:

• Touring prospective residents;
• Recording and reporting deposits received from prospective residents;
• Entering professional and prospective resident information into community contact system;
• Compile Information Packets.

Perform activities duties as directed by Business Office Manager/Operations and Administration Director, including but not limited to:

• Conducting activities;
• Assisting with community newsletter clerical functions;
• Assembling craft supplies for projects as required by Social Director.

Maintain resident, employee, and community information in strict confidence (with community management or other employees as necessary).

• Make reservations for activities, dining, special events.
• Participate and collaborate with Community Management Team and Director of Hospitality in providing the highest standard of dining room experiences that include:

Ø Coffee and drink service

Ø Act as a food runner

Ø Bussing and clearing tables

Ø Resident engagement during the dining time.

Other Job Duties & Responsibilities:

• Adhere to all community policies and procedures.
• Adhere to dress/appearance code. (Changes in attire may be permitted for special circumstances as directed by your supervisor).
• Perform all assigned work for the agreed-upon wage, accepting no additional payment or gifts from residents, vendors, or others.
• Promote resident advocacy and demonstrate excellent customer service skills.
• Serve as a role model for other employees by displaying a responsible, cooperative, respectful, and positive attitude.
• Represent the community in the community at large in a professional, courteous, and friendly manner.
• Demonstrate ability to perform duties under time constraints and deadlines.
• Attend education and training classes as required by state or provincial regulations.
• Perform other duties as assigned.

Commitment To Equal Opportunity

Brightwater Senior Living is an equal-opportunity employer and strives to provide an environment in which human dignity prevails. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, perceived race, color, national origin, citizenship status, ancestry, creed, religion, age, marital status, family/parental status, disability, sex, sexual orientation, gender identity, source of income, receipt of public assistance, status as a veteran or current or future military status. Brightwater Senior Living does not tolerate discrimination or harassment based on any of these characteristics.