Dining Services Manager

Linden Pointe, a Brightwater Independent Living and Memory Care senior living community, is seeking a knowledgeable Dining Services Manager with experience in customer service, dining services, and Microsoft Office suite applications. We are proud to offer the highest quality engagement, dining, and health support services, and a team that truly cares for our residents. We are always looking for compassionate, teamwork-oriented professionals to join our team. Every team member in a Brightwater community embodies the mission of our company: to inspire hope and enhance the lives of our residents through the creation of an unparalleled experience.

Position Summary:

The Dining Services Manager manages all aspects of restaurants and private dining experiences. Assist in special event operations to provide exceptional service to all residents, guests and coworkers by performing essential duties effectively and efficiently. Ensure that all aspects of food and beverage services are in adherence with Brightwaters policies while being fiscally responsible.

Job Duties Include but not limited to:

• Maintain resident, employee, and community information in strict confidence (with community management or other employees as necessary).

• Directly oversee front of house personnel duties, including but not limited to:

• Recruiting, hiring, supervising, evaluating, counseling, and, if necessary, terminating front of house dining services employees.

• Create, implement and conduct routine staff meetings, pre-shift meetings, and training programs.
• Assure staff is appropriately trained.
• Establish standards for service personnel performance and customer service.
• Assure servers are in dress code and order additional shirts and aprons as necessary.
• Complete and maintain monthly work schedule and duties for front of house personnel.
• Adheres to and enforces all company sanitation and safety procedures.
• Monitor the training of and enforce daily completion of proper cleaning standards for all equipment and service areas.
• Monitor use of and order service supplies as necessary.
• Monitor employee and patron activities in order to ensure liquor regulations are obeyed.
• Assist in monitoring compliance with health, fire, and liquor regulations regarding food and beverage preparation and service and building maintenance in dining and kitchen facilities.
• Assist in research, development, design and updating, maintenance and costing wine list and drink menus.
• Takes weekly inventory of wine and beer consumption in order to anticipate amounts to be purchased and/or requisitioned to maintain par levels.
• Possess proficient knowledge of preparation of drinks and keeps updated on new and revised beverage recipes.
• Assists servers in bar knowledge (e.g. proper glassware, correct garnish, ingredients, etc.).
• Control waste in all areas including labor, food, beverage, and alcohol.
• Complete Resident Meal Attendance Log.
• Obtain complimentary and paid meal tickets from guests and record number of guest meals.
• Seat late arriving residents and guests as well as serve portion of meal missed.
• Address resident dining issues promptly (e.g., missing or change of food item, etc.).
• Ability to remain calm when confronted with an angry resident or guest.
• Capable of performing the work of all subordinates, including but not limited to:
• Taking orders;
• Serving food and drinks;
• Clearing tables;
• Read/write notes to hearing impaired guest and/or read menus to sight-impaired guests.
• Help in physical set-up, execution, and break-down of social functions and events.
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective actions where necessary or suggest alternative course of action that may be taken.
• Have two years’ relevant management experience.
• Maintain current Food Handler Card and Liquor permit.
• Maintain any certifications as required by state or provincial regulations.
• Demonstrate ability to communicate effectively in English, both verbally and in writing.
• Ability to perform basic mathematical functions (e.g., probability, predictability, deductions, fractions, percentages, ratios, proportions) to order supplies, convert recipes, etc.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to operate POS computer, make correct change and process credit card transactions.
• Basic knowledge of Excel, Publisher, and Word.

About us

Brightwater Senior Living Group is a management company that oversees senior living communities across North America. At Brightwater, our goal is to lead the way in innovation for tomorrow to enrich the lives of seniors today by providing seniors and families with hospitality and healthcare experiences that are unrivaled.

Why we do what we do

We know that the most important moments in our residents’ lives are the ones that make them feel at home. We continue to create services and amenities designed to help seniors live life THEIR way, and never ask them to change who they are to fit into our communities. We design spaces that adapt to their lives, their needs, and their choices.

What we value

Everything our team members do, everything our team members say, and the way our team members act is a direct reflection of the Brightwater brand. We know how important it is to show admiration, have integrity, and work as a team to strive for both excellence and innovation. We expect our team members to take ownership of their role and show stewardship in the way they manage human, material and fiscal resources that have been entrusted to our care. We also encourage the complete well-being of our team members by valuing the time required for regeneration and rejuvenation.

Our communication philosophy

We pride ourselves on creating an environment that facilitates open and transparent communication with our team members, our residents, and our families. Our team is available to listen, support, and serve the needs of all team members through direct and ongoing dialogue, and we believe that this respectful, open-minded dialogue makes us stronger in what we do and how we do it. We make every effort to ensure team member’s suggestions, ideas, opinions, and concerns are heard, and we reward team members for the creation of ideas that improve any aspect of our community.