Employee & Labour Relations Associate

What we offer

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Minimum four (4) weeks of paid annual vacation days, increasing with years of service
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year;
• Fitness membership discount.

Hybrid Job: This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

Make a difference

Are you interested in joining a team that is responsible for supporting the business needs of Canada’s largest social housing provider? Do you want to provide human resource support to a variety of stakeholders and help contribute to improving the neighborhoods and lives of residents of Toronto? Do you have human resource experience in a unionized environment? If so, Toronto Community Housing is the place for you!

We are looking for a Human Resources Associate to join the Labour Relations/Human Resources team. In this role, you will provide support, advice, and guidance related to labour and employee relations matters including the administration, interpretation and application of various collective agreements and the handling of complaints/disputes and grievances for a designated client group. This opportunity will prepare you for a strategic and consultative leadership role within labour and employee relations in a manner that supports TCHC's tenant focused culture.

What you’ll do

• Provide a range of coaching, counselling and strategic advice to clients in the areas of human rights, labour and employee relations, interpretation of collective agreements, employment and labour legislation, policies and procedures.
• Responsible for the timely and effective delivery of human resource services including but not limited to consultation and advice in all disciplinary and non-disciplinary matters, investigations, complaints, and workplace accommodations to clients to ensure business objectives are met.
• Support the grievance process including but not limited to grievance tracking, scheduling, investigating, attendance at Step 2 grievance hearings, preparation of written responses and settlement agreements.
• Provide advice, assistance, and guidance to managers and consultants in all phases of re-organization.
• Work closely with human resources personnel to communicate pertinent information and documents.
• Assist in developing, organizing and leading various workshops regarding labour relations, collective agreement interpretation, workforce planning, guidelines, policies and procedures.
• Participate as a team member on negotiation teams when negotiating collective agreements with unions.
• Interpret and administer multiple collective agreements, assists in the preparation and representation for grievance hearings and conflict resolution and the promotion of a positive labour relations environment.
• Participate in labour management meetings and other meetings with union representatives on a variety of labour relations matters.
• Work collaboratively with the recruitment team and provides input on recruitment activities within client portfolio as required.
• Develop employment equity hiring strategies for client groups.
• Participate, implement and support key initiatives as outlined in the labour relations strategy.
• Provide leadership and guidance to resolve complex HR issues and ensures quality in service delivery.
• Mentors, coaches and provides work direction to Human Resources Coordinators and Assistants and provides leadership and guidance to resolve complex HR issues and ensures quality in service delivery.

What you’ll need

• Post-secondary education in Human Resources, public administration, or other relevant field or equivalent combination of education and work experience in Human Resources.
• CHRP designation is an asset.
• A minimum of 3 years of progressive experience in Human Resources and Labour Relations.
• Experience in a unionized setting is required; preferably in the broader public sector or social service sector.
• Experience providing advice, assistance, and guidance to managers and consultants in all phases of re-organization.
• Knowledge of human resource practices, contractual obligations, collective agreements and employment legislation, i.e., Employment Standards Act, Labour Relations Act, Human Rights Code, etc.
• Experience developing and preparing correspondence and reports.
• Experience using a variety of software products including Microsoft Word and Excel.
• Strong customer service, interpersonal, negotiation and communication skills.
• Well-developed analytical, problem solving and organizational skills.
• Ability to work under pressure, multi-task and meet deadlines.
• Demonstrated ability to work independently, take initiative and follow through on work assignments.
• Ability to work in a respectful manner with a diverse community of clients, co-workers and external consultants.
• Ability to work effectively within a team environment with strong relationship building skills to maintain productive working relationships with managers, employees, union officials and the general public.

What’s next

Once you apply, we’ll review your resume and cover letter and contact you if we believe your skills and experience will make you successful in the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.

INDS