IT Operations Technician

Brock Solutions is an innovative engineering solutions and professional services company specializing in the design, build and implementation of real-time operational solutions for broad based industrial/manufacturing and transportation/logistics organizations worldwide. Some interesting areas we are exploring include industrial automation, machine learning, IIOT, cyber security, AI, robotics, and other technologies. With approximately 900 employees globally, Brock Solutions is a privately held, employee owned organization with over 30 years in the real-time operational solutions space.

As Brock Solutions continues to grow and respond to the on-going requirements of major clients, we need to add talent to our base of outstanding professionals. We are currently seeking an IT Operations Technician to join our team of experienced professionals located at our head office in Kitchener, ON.

Working with other highly motivated Service team, you will be involved with the sustainment of our customers production IT environments.

Employee-owned company with profit sharing, comprehensive benefits, company events and charitable initiatives, a diverse workplace, BBQs and Lunch and Learns, Sports teams, Group fitness initiatives, and a "We win as a Team" culture are just some of the reasons our employees love working at Brock!

Why Work at Brock?

• Competitive Compensation Package
• Profit Sharing
• Extended Health Benefits
• Continuous Career Growth
• Flexible Working Hours
• Company Events and Celebrations
• Travel Opportunities

Responsibilities may include:

• Execute scheduled update processes on mission critical infrastructure (such as Windows OS, Firmware, AV, Software)
• Execute regular health and performance checks of customer systems and assist in analyzing the data
• Effective communicator with internal and external stakeholders
• Execute backup and recovery processes
• Operational Monitoring of support connections, and onsite environments
• Maintain asset inventories and customer databases and assist other departments in obsolescence planning
• Flexibility to work regular nights, split with afternoons and occasional weekends depending on customer's schedule

Qualifications Required:

• College Diploma/University Degree in Information Technology, Computer Science, or a related field
• The ability to clearly and efficiently communicate with both non-technical and technically adept personnel
• Detail-oriented personality with ability to multi-task efficiently
• The ability and strong desire to learn and use new technology
• Industry recognized certifications are an asset, but not a requirement (such as MSCE, MCP, MCSA, A+, CCNA, VCP)
• Ability to travel as required mostly within Canada and the United States

Successful candidate would have strong skills in a few of the following:

• Working knowledge if networks and firewalls
• Working knowledge of Active Directory, Windows Server, SQL, IIS and OS patching practices
• Working knowledge of spreadsheets, databases and organizational software
• Knowledge of hardware, firmware and software maintenance
• Knowledge of Virtualization Technologies (VMware, Hyper-V)