Care Facilitator

Responsibilities:

• Reporting to the Clinical Manager, the Care Facilitator provides leadership and organizational support to ensure effective and efficient day to day operations and optimize patient flow on the clinical unit.
• The Care Facilitator supports the nursing staff to work collaboratively with the interprofessional team to enhance patient care and supports the nurses to foster a culture of continuous performance improvement.
• Assign patients to appropriate care giver to meet patient care needs
• Adjust staff workload in response to changing unit conditions
• Provide support to nursing staff as they deal with unexpected unit events, and family needs
• Respond to patient complaints and collaborate with the health care team to resolve them
• Collect data regarding standards of care on the unit, incident reports, near misses, waiting times to be reported through the appropriate channels in order to improve patient care
• Participate in continuous performance improvement and unit audits
• Demonstrate QCH values: collaboration, accountability, innovation, and respect

Requirements:

• Registered with the College of Nurses of Ontario (CNO)
• Bachelor of Nursing
• Minimum of 3 - 5 years recent relevant clinical experience
• Excellent communication skills (oral and written)
• Excellent organizational, interpersonal, problem solving and decision making skills
• Demonstrates knowledge and ability in conflict prevention and resolution
• Demonstrated leadership and organizational abilities and is able to apply in a clinical setting
• Demonstrated computer competency

Preferred:

• Registered Nurses Association of Ontario (RNAO) Membership
• Experience with clinical documentation in an Electronic Health Record
• Canadian Nurses Association (CNA) and/or other related certifications
• Membership in Specialty related Professional Association