Base Manager, In-Flight Service

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for our commitment to sustainable tourism. We have also won the title of world's best leisure airline several times over. And this is just the beginning.

Want to join us? As soon as you're hired, you'll enjoy travel privileges to discover the world. You'll also have the opportunity to work in a modern, inspiring environment.

Job Description

Crew Management

• Supervise and manage inflight staff, including recruitment, training, performance evaluations, and scheduling.
• Provide ongoing coaching, support, and mentorship to Supervisors, maintaining high standards of service and professionalism.
• Address and resolve personnel issues, ensuring adherence to company policies and fostering a positive team environment.
  
  

Service Excellence

• Oversee inflight service delivery to ensure a premium customer experience aligned with company standards.
• Collaborate with internal teams to maintain service consistency, ensuring all customers enjoy a safe, pleasant travel experience.
• Monitor and implement service-related policies, standards, and procedures.
  
  

Safety and Compliance

• Ensure inflight operations comply with all regulatory and safety requirements.
• Work with the Cabin Safety team to ensure cabin attendant competency, providing guidance and support as needed.
  
  

Operational Coordination

• Coordinate with operations, scheduling, and onboard experience teams to ensure smooth inflight operations.
• Optimize resource allocation to maximize efficiency and meet operational needs.
• Liaise with maintenance and catering departments to resolve issues impacting inflight services.
  
  

Customer Relations

• Address escalated customer service issues professionally, providing solutions that reflect company values.
  
  

Reporting and Documentation

• Prepare regular reports on crew performance, customer service, and operational matters.
• Ensure accurate, up-to-date flight-related documentation, including passports, RAICs, and crew records.
  
  

Union Relations

• Build and maintain collaborative relationships with union representatives and committees.
• Handle Level 1 grievances and assist with Level 2 grievances as needed.
  
  

Qualifications

• Bachelor’s degree in aviation, Business, or a related field preferred.
• Minimum of 5 years of experience in a supervisory/management role related to training, Inflight Service or Flight Operations.
• Minimum 5 years experience as a Flight Attendant. ( asset)
• Strong knowledge of aviation safety regulations and inflight service standards.
• Exceptional leadership, communication, and problem-solving skills.
• Proven ability to perform in a fast-paced, dynamic environment with flexibility for irregular hours, including nights and weekends.
• Proficient in Microsoft Office Suite.
• Fluency in English and French required.
• A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.
  
  

Additional Information

work location : 5959 boul, de la Cote-Vertu, Montreal

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.