Market Research Analyst

Responsibilities

• Serve as the subject matter expert in research and insights, demonstrating a deep understanding of qualitative, quantitative, and mixed-method research methodologies. From defining objectives and developing analysis plans to producing comprehensive, actionable reports.
• Ensure the highest quality standards in research by utilizing innovative, rigorous, and industry-relevant methodologies.
• Demonstrate a proven ability to analyze complex data sets and deliver expert-level reporting and insights.
• Monitor and analyze emerging trends in the last-mile delivery sector, including competitor service offerings, changing consumer expectations, and evolving market dynamics.
• Develop a deep understanding of our business model, competitor positioning and market share fluctuations to identify key opportunities and potential threats.
• Report regularly on industry developments to align with market realities.
• Contribute to the preparation of proposals, business cases, and presentations, effectively communicating insights and recommendations to stakeholders.

Candidates are encouraged to share or present previous research work.

Qualifications

• Degree in Economics, Data Analytics, Business Administration, or a related field.
• 7+ years of experience in business analysis, market research, or a related role.
• Industry experience is a must. 5+ years of experience in the logistics industry.
• Proven ability to distill complex data into clear, actionable insights.
• Excellent analytical and critical thinking skills with proficiency in data analysis tools (e.g., Tableau, Power BI, Excel).
• Strong knowledge base of global logistics networks or retail supply chain processes.
• Market research tools (e.g., Nielsen, Statista, Gartner)
• Presentation tools (e.g., PowerPoint, Canva)
• Strong written and verbal communication skills.
• Bilingual communication skills (verbal and written) French and English
• Hybrid work model: with 3 days in the office and 2 days remote.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations. Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution. At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.