Housing First Case Manager (Bilingual)

Who are we?

Pinecrest-Queensway Community Health Centre is an innovative community-based, multi-service center. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who are most vulnerable and at risk. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process you require accommodation due to a disability, please let us know the nature of the required accommodation.

Job Summary:

The Families First Program provides intensive support to families leaving the City’s Shelter System and/or who are housed but at risk of homelessness. The goal of the program is to have families establish themselves in communities, develop resources that will support stability and prevent homelessness.

This position provides intensive case management, holding a primary case load of 20 families. The case managers‘ caseload will vary in acuity from high to medium/low needs families.

Job Specific Responsibilities

• Provides intensive, direct support to families (in their homes and virtually) who have been referred to the Families First Program.
• Assesses the needs and strengths of families using intake and point in time assessment tools to be able to coordinate and implement a plan of support/service delivery.
• Complete housing intakes, goal planning and discharge plans for all families.
• Work collaboratively with families by establishing short-term and long-term goals using strengths based and client centered approach.
• Assesses and makes referrals to community resources as required.
• Assists families in making necessary contacts with community groups and community resources based on assessed needs.
• Attend and contribute to multi-agency meetings that bring together practitioners from different sectors as part of a team around the housing first approach.
• Provides follow-up contact with families, including regular home visits.
• Balances and prioritizes the competing demands of a caseload.
• Maintains electronic client records and protects the confidentiality of the information.
• Works with colleagues through a team approach to apply coordinated, multi-disciplinary support to families in the program.
• Operates in an effective, efficient and client focused manner to achieve the best outcomes for clients.
• Assist clients to access services, make appointments and complete forms.
• Participates in regular chart reviews and case conferences.
• Participates in data collection and analysis as required.
• Assists in the development of procedures and guidelines for the Families First program and in the overall planning and development of the Families First program.
• Performs chart audits and other related duties as requested.
• Support and participate in information sharing, Families First Working groups and other PQCHC committees and programs.
• Undertake other tasks and responsibilities as assigned.

Knowledge and Key Competencies

• Knowledge of, and experience working with community resources.
• Creative use of community resources to maximize opportunities to meet client goals.
• Ability to work independently and as part of a team, and collaborate with individuals, client groups, agencies, and other organizations.
• Establish trusting and meaningful relationships with families.
• Demonstrated crisis intervention, de-escalation, problem solving, conflict resolution, and advocacy skills.
• Excellent customer service, organizational, and interpersonal skills.
• Effective at building good interpersonal relationships; ability to be flexible and patient when interacting with clients, peers, and volunteers.
• Knowledge of the political, structural, and sociological reasons for homelessness and poverty.
• Excellent communication and interpersonal skills and sensitivity to people from diverse cultural, mental health and socio-economic backgrounds.

Qualifications and Experience

• Undergraduate degree in health or social science from a recognized university or an equivalent combination of education and experience.
• A minimum of three years’ experience in a community-based setting with an emphasis in community outreach and working with homeless or high-risk populations.
• Previous experience in case management with individuals and families facing barriers, including immigrants, refugees and those experiencing abuse.
• Experience working with people experiencing homelessness or who have challenges in obtaining and maintaining housing.
• Experience working with all levels of professionals in community agencies and government offices.

Personal Suitability/Other Requirements

• Excellent communication and interpersonal skills and sensitivity to people from diverse cultural, mental health and socio-economic backgrounds.
• Fluency in French and English essential, other languages desirable.
• Ability to work flexible hours.
• Valid driver’s license and access to a vehicle required.
• Proficiency in use of computers and various software applications.