Import Analyst I

SHIFT DETAILS: Wednesday to Sunday, 4:00 PM - 12:00 AM

POSITION SUMMARY

This entry level position is primarily responsible for receiving, reviewing and entering customs documents. The incumbent processes shipments using standard operating procedures. May obtain additional information or seek guidance from more senior team members based on instructions and standard operating procedures.

KEY RESPONSIBILITIES

• Receive documents via email, fax and mail. Review documents for completeness (e.g. date, description, value) ensuring that all necessary documents have been received for processing. Determine account number, ETA and apply bar code to billing sheet. Enter required information into database system in order to produce entry.
• Contact clients, branches or other brokers if additional documents or information is required.
• Respond to calls and questions from internal and external sources. Trace shipments and set up pre-arrivals at Customs.
• Perform other duties such as sorting, matching and stapling documents, printing, faxing, scanning and other functions as assigned.

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent experience.
• Office experience an asset, but not required.

COMPETENCIES, WORKING SKILLS & ATTRIBUTES

• Excellent attention to detail.
• Tactful and dependable.
• Strong communication skills; must be able to read, write, and speak English fluently.
• Strong interpersonal skills; able to work independently as well as part of a team.
• Fast and accurate keyboard skills (minimum 8000 strokes an hour with 97% accuracy).
• Able to multi-task and keep track of priorities and ETA’s.
• Demonstrated ability in completing a variety of entry types and processes.
• Able to perform basic mathematical calculations.
• Demonstrated ability with standard business applications (e.g., MS Office, email, internet) and standard office equipment (e.g., computer, fax, photocopier, scanner, telephone, etc.).

WORKING CONDITIONS, MENTAL EFFORT & PHYSICAL REQUIREMENTS

• Accuracy is required when entering appropriate data, adding figures, and reconciling documents.
• Concentration is required in balancing several tasks at one time.
• Repetitive keyboarding/mousing; generally more than 6 hours per day.
• Able to prioritize tasks in a fast-paced, multitasking environment.
• Sitting at a desk for prolonged periods of time (up to ½ hour – 1 hour at a time) for more than 6 hours per day.
• Lifting batches of entries and mail (generally less than 10 lbs.).
• Clean, non-hazardous office environment.

Farrow is an equal opportunity employer, committed to diversity and inclusion. Accommodations for job applicants with disabilities are available on request.