Bilingual Customer Service Representative

With people at the heart of our success, NTT Data is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT Data, what you do matters.

A Career at NTT Data Means:

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive and diverse working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  
  

What else does NTT Data Offer? We’re glad you asked!

• All equipment required for you to be successful in your role
• Virtual paid training
• Comprehensive benefits package (medical, vision, and dental)
• Employee Assistance Program
• RRSP program options
• Short- and Long-Term Disability options
• Rewards and Recognition programs
• Internal career advancement opportunities
  
  

Position Overview:

NTT Data & TMX are teaming up to provide telephonic support to Shareholders, their representatives,

and the investment community. Our Customer Service Representatives will ensure all activities including those that contribute to the satisfaction of customers are met.

Position: Bilingual Customer Service Representative

Position Status: Full Time – Work from Home

Hours of Work: Monday-Friday 8:00am-6:30pm EST

Rate of Pay: ON: $20.50/HR Bilingual (English/French)

AB, MB,NB, NS, and PEI: $19.50/HR Bilingual (English/French)

About TMX:

At TMX, their organization’s key subsidiaries operate cash and derivative markets and clearinghouses for multiple asset classes including equities and fixed income. They provide listing markets, trading markets, clearing facilities, depository services, technology solutions, data products and other services to the global financial community. They are headquartered in Toronto and operate offices across North America, as well as in key international markets including London, Beijing, and Singapore.

Responsibilities:

• Answer incoming telephone inquiries in accordance with Call Center guidelines
• Follow up on escalated calls, as required
• Submit fulfillments or research cases for callers’ inquiries if applicable
• Identify and inform Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of inquiries
• Develop a thorough knowledge and understanding of the services offered by clients to their Shareholders and keep up to date on circumstances which affect the Shareholders
• Responsible for taking monthly refresher trainings and taking monthly quizzes
• Ensure compliance with policies and procedures and regulatory requirements
• Maintain a professional tone and positive attitude to callers
• Responsible to answer a minimum of 50 calls daily for various entry level product lines (queues) and develop skills for advance queues
• Responsible for answering calls for a baseline of 7 hours daily
• A self-starter and takes initiative to take on new projects and additional responsibilities
• Other duties and responsibilities as assigned
  
  

Requirements:

• Strong communication skills (written, verbal and listening).
• Bilingualism (English/French) is required.
• High School Diploma/equivalent education.
• 1-3 years call center experience with heavy call volume.
• Advanced knowledge of PCs, familiarity with system navigation, and strong keyboard skills.
• Able to endure prolonged seating/standing associated with the performance of essential functions.
• Highly self-motivated, self-reliant, self-competitive and will push themselves to exceed expectations.
• Has a strong ability to take action to meet and exceed customer expectations with integrity.
  
  

Diversity. Equity. Inclusion.

Unleashing the power of being unique.

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At NTT Data what you do matters. Because here YOU can.