Mental Health Case Manager

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE

The Mental Health Case Manager will provide high-quality, comprehensive, and intensive case management services to individuals experiencing homelessness or at risk of homelessness. The Case Manager will assess service users, develop, and implement Personal Service plans by utilizing therapeutic modalities and conducting motivational interviews for individuals as well as psychoeducational activities using a variety of therapeutic counselling techniques. This position will work with community, governmental and non-government agencies to support individuals to access and maintain safe and stable housing, utilizing a trauma-informed approach while respecting individual autonomy and rights to self-determination.

HOURS

Monday to Friday 0900-1700

REPORTING AND WORKING RELATIONSHIPS

• Reports and is accountable to the Senior Program Manager or their designate
• Participates as a member of the Connective services team to ensure quality and continuity of services to clients
• Liaises with staff and volunteers of community and government agencies as required
• Liaises with Connective staff as necessary
• Participates as a member of the Connective staff team
  
  

Key Accountabilities

• Gathers information relevant to service users’ needs by interviewing, observing behaviour, meeting with caregivers and service providers and using a variety of inventories, checklists, and questionnaires. Conducts structured analyses of the information gathered to provide an assessment of service users’ needs.
• Evaluates client needs and develops short- and long-term plans to meet such needs with the active participation of residents.
• Develops and implements therapeutic approaches and interventions to support clients in positive, sustainable behavioral change, growth, and development. Provides a variety of counselling interventions in accordance with the program's policies and procedures.
• Participates in the assessment, goal setting, and program planning - such as Personal Service Plans - for individuals. Provides consultation to care team as required. Advises other professionals involved with client's care where further evaluation or more intensive treatment is required.
• Provides conflict-resolution support and strategies for clients as-needed. Responds to critical incidents, implements crisis intervention strategies, participates in collaborative crisis management and informs the program team as needed.
• Identifies social, economic, recreational, physical, vocational, and educational services in the community that will meet clients’ needs. Maintains liaison with other agencies, professionals, government officials, health authorities and the community to provide appropriate referrals to clients.
• Works directly with other program staff (i.e., Tenant Support Workers and Indigenous Liaison Workers), community service and support providers, health authorities, government and non-government organizations, and First Nations service providers to inform the development and implementation of individual support plans consistent with harm reduction and Connective’s philosophies and practices.
• Reviews and evaluates clients’ progress and adjusts programs as required. Provides feedback and support to clients and/or their families.
• Accompanies and/or transports clients to activities such as appointments or leisure activities as part of their personal service plan.
• Maintains/provides either written and/or verbal reports regarding clients’ daily activities and progress in accordance with policy and standards. Ensures that all required documentation is complete and accurate.
• Participates in team meetings as instructed by the Program Manager.
• Other duties as subsequently negotiated.
  
  

WORKING CONDITIONS

• Functions independently, while remaining a crucial member of the care team
• Adheres to Connective’s policies and procedures
• Is available to work flexible hours as needed, which may include some evenings/weekends, as determined by program/client needs and schedules
  
  

Experience And Skills

• Graduated with a degree in social work or a related human or social services field and a minimum of two (2) years’ experience in a similar setting with a mental health or addictions focus
• Demonstrated ability to conduct comprehensive psychosocial assessments that include mental health and addictions standardized frameworks and tools.
• Ability to plan, implement and evaluate practice interventions based on psychosocial assessments.
• Ability to make appropriate and effective referrals that reflect in-depth knowledge of community resources and strong collaborative skills in working with other community partners.
• Demonstrated skills and ability to apply theory to practice in the areas of case management, resource and supportive counseling, and individual and group therapy to clients/families coping with problematic substance use and/or mental health issues.
• Demonstrated comprehensive knowledge of regulations, policies, procedures, and other statutory duties related to relevant legislation such as the Mental Health Act, Adult Guardianship Act, and the Freedom of Information Act.
• A demonstrated and clear ability to promote behavioural changes and respond well in crisis situations
• A demonstrated ability to build trusting and effective relationships with clients, professionals, and colleagues.
• A demonstrated ability to be sensitive and understanding of individuals’ social realities including issues of race, culture, religion, gender identity/expression, sexual orientation, and lifestyle
• Experience working with First Nation communities
• Excellent written and verbal communication skills in English
• Registration with the BC College of Social Workers is an asset
  
  

Requirements

• Ability to successfully complete a Criminal Records Check
• Current Emergency First Aid Certificate
• Proof of vaccination for communicable diseases may be required as mandated by Government, Health Authority, and/or funder requirements
• Valid driver’s license
• Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport clients
  
  

How To Apply

Please submit your application through Dayforce directly by clicking the Apply Now button below. Shortlisted applicants will be contacted for an interview and appointment decisions will be made in accordance with the collective agreement.

Compensation

As Connective is a unionized environment, the starting wage is $38.68. Plus benefits enrollment as per the Collective Agreement.

Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.

WHAT WE OFFER?

• Committed Living Wage Employer
• 2022 & 2023 Canadian Nonprofit Employer of Choice Aware from NEOC
• 2023 High-Performance Culture Award from SupportingLines
• Competitive benefits package, including health, wellness, and pension plan
• Career and personal development, with the ability to grow in a diverse range of programs and departments
• Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
• Access to On-Demand Pay to withdraw earned wages before payday
• Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)
  
  

DIVERSITY, EQUITY AND INCLUSION

At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.

Apply Now