Licensing Practice Consultant

Interior Health is looking for an experienced Licensing Officer to join our team on a full time permanent basis from our Kelowna location.

What We Offer

• Employee & Family Assistance Program
• Employer paid training/education opportunities
• Employer paid vacation
• Employer paid insurance premiums
• Extended health & dental coverage
• Municipal Pension Plan
• Work-life balance
  
  

About The Job

In accordance with established vision and values of the organization, reporting to the Manager, Community Care Facility Licensing, and working collaboratively with the Medical Health Officer, this position is responsible and accountable for the development, co-ordination, and evaluation of policies, procedures, protocols, processes, and systems for Community Care Facility Licensing. This position applies a broad knowledge base of the health care environment, administrative law principles, relevant Provincial Acts/Regulations and models, program development and evaluation, organization, teams and systems modeling, leadership and consultation to promote and advance professional licensing practice. The Practice Consultant functions as a specialist resource and provides guidance, research and educational support to Licensing Officers and the Licensing Leadership team in the areas of program development, technical advice/interpretation, and quality improvement initiatives. The Licensing Practice Consultant provides consultative support to all roles within the Community Care Facility Licensing program.

Typical Duties And Responsibilities

• Provides leadership in Licensing practice by developing and implementing policies and operational procedures that meet professional standards, evidence based practices, and accreditation standards for the portfolios of Interior Health Community Care Facility Licensing program by:
• Maintaining current knowledge in licensing legislation, policies and standards; revising and updating existing operational procedures for the approval of the Manager (or designate);
• Sharing Licensing expertise through preparation and publication of newsletters, policy/legislative updates, website, and in person or online group presentations;
• Supporting the development of internal processes, such as, SharePoint, TeamSite; and,
• Participating in program evaluation and quality improvement processes.
• Supports the Licensing Leadership team and Licensing Officers with complex or unique files, complaint investigations, and/or progressive compliance by: providing consultation and ensuring the approaches apply the principles of risk management, equity, administrative fairness, applicable legislation and Interior Health policies, standards, and procedures.
• Supports Licensing Officer(s) by performing duties such as providing technical guidance with complex case management and conducts field audits to monitor and evaluate applications of legislation, policies, procedures, and processes by Licensing Officers and Licensing Screeners; prepares audit reports in identifying system or process problems and recommends changes to Licensing Leadership Team.
• Coordinates and directly supports the orientation of new Licensing staff; providing overview during the orientation and training process. This includes consultation with the Licensing Leadership Team regarding the development of appropriate expertise prior to recommending a letter of delegation.
• Responsible for Licensing staff mentorship post delegation to ensure consistent practice and competency levels meet expectations. This will be done in collaboration with the Licensing Leadership Team.
• Coaches and mentors Licensing staff to promote skill development and consistent practice program wide.
• Collaborates with the Licensing Leadership team to develop and coordinate education experiences, workshops and training manuals either by using established education programs (i.e.: Justice Institute of BC’s Advanced Specialty Certificate Community Care Licensing, NARA) and/or creation of program specific Standard Work processes.
• Coordinates and directly supervises practicum placements for students as part of the curriculum for established and recognized institutions and schools offering programs and training in the fields relevant to the field of Community Care Facility Licensing.
• Measures and monitors the extent to which quality practice is being delivered in the program by assisting the Manager (or designate) to conduct file audits, by attending conferences and team meetings, and by soliciting feedback from clients, community partners or staff. Recommends corrective actions when departures from quality professional practice occur.
• Supports the Licensing Leadership team with internal and external stakeholder engagement for the purpose of elevating the portfolio of Interior Health Community Care Facility Licensing.
• Leads special projects and LEAN initiatives as required.
• Participates on internal and external committees as assigned.
• Performs other related duties as required.