Client Care Associate

Job Details

Description

Steele Auto Group has an immediate requirement for two Client Care Associates to support our Nova Scotia, New Brunswick, and PEI, locations!

Location: Remote with occasional travel (less than 5%) to dealerships in throughout Atlantic Canada.

The Client Care Associate is responsible for advising the customer of their upcoming service requirements, recalls and to schedule appointments. The work is all about customer care with a focus on the ability to serve and communicate with our clients efficiently and effectively.

At Steele Auto Group, we prioritize our employees with competitive compensation, flexible health and dental plans, and a top-tier retirement savings plan with employer match. Our Employee and Family Assistance program ensures your well-being, and we offer growth opportunities within Atlantic Canada's largest automotive dealer group.

Join us as a Client Care Center Associate, where your role focuses on customer care—advising customers on upcoming service needs and scheduling appointments. No sales, no commissions—just a commitment to delivering a transparent and personalized service experience.

This opportunity provides a progressive call center environment, that incudes NO WEEKENDS, NO EVENINGS and NO OVERNIGHT SHIFTS!!!

The hours of operation are Monday to Friday 8:00 am to 5:00pm.

Earn a competitive Base Wage of $17.15 to $19.90 per hour, plus a Bonus of up to $600 per month.

Responsibilities Include But Are Not Limited To

• Responsible for answering customers by phone call, email, or any channels with friendly and polite manner
• Advising the customer of their upcoming service requirement and scheduling appointments
• Managing workload efficiently to ensure customers are handled productively
• Contacting customers to give them accurate feedback on the progress of their inquiries
• Updating customer information as required
• Maintaining confidentiality of information
• Ensure customers to have high-level satisfaction and repeat business with us by fulfilling their queries
• Partner and support with our dealerships to communicate and fulfill customers’ needs
• Accurately report and document customer details in appropriate systems and tools
• Appropriately communicate and solve any situation requiring support for resolution
• Performing other duties as the need arises
  
  

Requirements

• Bilingual in French and English would be considered an asset
• Strong computer skills
• Proficient in Microsoft Office Suite (Outlook, Excel, Word)
• Previous experience in a customer focused role, with an ability to see things from different perspectives
• Effective, Two-Way Communication skills
• Organized with ability to prioritize work Strong technical skills and highly motivated
• Works well both independently and as part of a team
• Strong multi-tasking ability
  
  

Why Join Steele Auto Group?

• Competitive Compensation: Enjoy a comprehensive compensation package with an annual wage review to ensure you’re always rewarded for your hard work.
• Flexible Health & Dental Plans: Choose from 6 cost-shared options designed to meet your unique needs.
• Enhanced Benefits: Access Telehealth, Mental Health Support, and Employee & Family Assistance Program (EFAP) for your well-being.
• Retirement Savings Plan: Secure your future with employer matching contributions—up to 4% after 5 years, increasing to 5%.
• Career Growth & Development: Unlock opportunities for career advancement and professional development within a supportive team and thriving organization.
• Exclusive Employee Discounts: Save on vehicle purchases, parts, and services across all our locations.
• A Safe & Inclusive Environment: Work in a dynamic, inclusive culture where safety, respect, and collaboration are at the core of everything we do.
  
  

At Steele Auto Group, we pride ourselves on delivering exceptional service and building lasting relationships with our customers. You’ll be an integral part of our success story, helping customers achieve their dreams of safe vehicle ownership while advancing your own career.

Ready to drive your career forward? Apply today and become part of a team where your expertise, enthusiasm, and ambition are celebrated and rewarded!

Steele Auto Group believes in providing fair, inclusive opportunities for all. If you need accommodations during the recruitment process, let us know, and we’ll be happy to assist. Learn more about us, our culture, and our opportunities at www.steeleauto.com.

We can't wait to meet you!