AVP, Business Management, Governance & Regulatory

Department Overview:
Reporting to the Vice President, Everyday Banking Product, the AVP Business Management, Governance & Regulatory is responsible for developing a strategic approach to operational excellence and Regulatory Compliance in ESI.

Associate Vice President Profile:
Associate Vice Presidents (AVPs) at TD Bank Group contribute to the overall reputation of TD. As executives, AVPs help set the ethical, organizational and performance standard for the teams they lead and exemplify how an effective performance and development culture functions daily. An AVP is expected to guide their team, collaborating as appropriate with TD partners, to deliver superior results in both the short and long term.

AVPs promote adherence to TDBG’s vision and purpose to be the better bank and to enrich the lives of customers, communities, and colleagues. As part of the general management of their function, AVPs are accountable to deliver against TD's five shared commitments:

• Think like a customer; provide legendary experiences and trusted advice
• Act like an owner; lead with integrity to drive business results and contribute to communities
• Execute with speed and impact; only take risks we can understand and manage
• Innovate with purpose; simplify the way we work
• Develop our colleagues; embrace diversity and respect one another

Key Accountabilities:

• Provide strategic and tactical guidance and oversight for Business Management, Governance & Regulatory for ESI
• Foster an effective, transparent culture of risk awareness, evaluate business strategy and activities against risk appetite, and provide timely insight into the business and industry landscape to enable effective oversight
• Responsible to ensure identified, assessed, and developed risk mitigation strategies to manage current and emerging risk exposures across all risk categories and all business areas
• Responsible for the design, implementation, and sustainment of controls within key processes and procedures
• Identify and utilize synergies under Business Management, Governance & Regulatory team to improve risk mitigation, identification, investigation, and remediation activities
• Own relationships with second line, BBDE operations, and 1B partners
• Decision maker for ESI customers under review for GAML related transactions
• Represent ESI in forums with key stakeholders (e.g., GAML) to provide updates on business risks and share knowledge
• Responsible for staying current with GAML industry trends affecting the ESI business and incorporating learnings into controls and processes
• Partner with Product and Journey partners to reduce risk and develop ongoing monitoring for risks
• SME within the business, providing ongoing feedback on best practices and learnings for product launches/changes
• Ownership of remediating regulatory/audit/self-identified findings and proactive monitoring
• Incident and issue management and remediation
• Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Lead a high performing team; provide ongoing feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and provide regular input into employee assessments and development plans
• Partner and work with FCRM and other partners like GSI to drive improved Fraud NCL and overall P&L impact for ESI

Qualifications/Skills/Experience:

• An experienced AVP with proven ability to develop and implement an inspiring vision
• Previous experience with everyday banking, saving & Investing products is required; exposure to different facets of risk management is preferred
• Previous experience leading governance, regulatory, compliance or issues/incident management teams is required
• Demonstrates commercial angst and sound judgment
• A proven ability to effectively balance business impact, customer experience, and risk mitigation
• Knowledge of risk and control space, as well as ESI Products and Journey Methodology
• Strong thought leadership with track record of reimagining/transforming business
• Proven ability in leveraging deep subject matter expertise to develop and deploy a vision and align others to that vision.
• Proven ability to manage and motivate a diverse group of professionals
• Strong people management skills with demonstrated experience in leading high performing teams
• Highly effective communicator who engages colleagues, business partners, external stakeholders, and employees
• Expert presentation and facilitation skills and expert interpersonal and leadership skills to facilitate working with senior management at all levels