Systems Specialist Level IV

Location/Region: This position is located in Toronto area and will cover the Province of Ontario.

What’s the role?

As a Systems Specialist Level IV, you get to work with an astonishing team that plays a vital role in Carl Zeiss Limited - IQS. Showcase your skills and experience with process enhancement.

Here’s what you’ll do:

• Maintain all Level III duties and responsibilities.
• Resolves the most challenging technical services and or difficult customer situations.
• Service common machine accessories (i.e. tool racks/sensors/tooling/fixtures/RT-Calibration).
• Understand Laser Map corrective services.
• Support of other less common accessories/service (i.e. RT-PM adjustment/VI-Scan/SP25).
• Ability to instruct customer and/or service technician training course (formal and/or field).
• Initiates customer courtesy calls to follow up on recently performed service.
• Other duties as required.
• Lead the installation, configuration, and calibration of CMM equipment in various environments, ensuring compliance with industry standards and specifications.
• Provide expert-level troubleshooting support for electromechanical issues associated with CMM systems. Use diagnostic tools to identify and rectify problems.
• Collaborate with engineering and quality teams to drive continuous improvements in measurement processes, technology, and system integration.
• Ensure compliance with all safety, regulatory, and industry standards. Stay current on relevant CMM technology, software updates, and measurement standards.

Do you qualify?

• Have consistently and efficiently performed as a Senior Service Technician function for a minimum of two (2) years, on CMM systems installation, repairs, calibration, upgrade and maintenance.
• Demonstrates the aptitude to meet requirements of a System Specialist, during the time as a Senior Service Technician.
• Post Secondary Education in Electronics or Mechanical Technology or equivalent.
• Strong analytical and problem-solving skills, with the ability to resolve complex issues under pressure.
• Excellent communication skills, both written and verbal, to effectively interact with team members, clients, and stakeholders.
• 80-100% travel required (100% travel = Monday through Friday).
• Capable of unassisted physical lift of one article weighing up to 75 pounds.
• Occasional International travel is required.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• RPP
• Employee Assistance Program
• Paid time off including vacation, personal, and sick days
• The list goes on!

ZEISS is an equal opportunity employer.

Your ZEISS Recruiting Team: Jo Anne Mittelman

COVID-19 Considerations: At ZEISS our highest priority is the safety of our employees and Customers. As a result, we are adopting additional prevention measures to ensure the safety of our employees and Customers. Therefore, any offer of employment is conditional upon you submitting proof that you have been fully vaccinated with a Health Canada or World Health Organization (WHO) approved COVID-19 vaccination as soon as possible and no later than fourteen (14) calendar days prior to the effective start date, in addition to satisfying any other condition(s) that may be set out in an offer. If a candidate fails to satisfy this condition (or any other condition(s) set out in an offer), any offer of employment shall be immediately rescinded.

Accommodation: ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.