Community Engagement and Communication Manager

Company Description

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a Senior Community Engagement and Communication Manager. This is a regular, full-time position, based in office, out of Mississauga.

Job Summary:

We are seeking a passionate senior community engagement and communications professional to join our team, and help build one of the most advanced, sustainable and passenger-friendly airports in the world.

Major Responsibilities:

Working collaboratively with our client and specialist teams, you will be accountable for leading engagement and communications for one of the largest infrastructure programs in Canada. Major responsibilities include:

• Collaborating with the Program Delivery team and the Stakeholder Relations and Communications department to create and execute tailored stakeholder management and communication strategies for each program.
• Supporting the management of program budgets and schedules, document control, resourcing, and project records.
• Leading public and stakeholder engagement activities and tactics, including in-person and virtual workshops, advisory committees, community meetings, and public open houses.
• Creating and reviewing communication materials including key messages, FAQs, presentations, notices, story boards, and discussion guides.
• Offering advice and insights on stakeholder strategy through the program’s governance structure and various stakeholder management forums.
• Supervising and directing multiple stakeholder engagement and communication advisors to maintain a consistent and effective approach across programs.
• Establishing and implementing robust governance to oversee and assess stakeholder management activities within the program.
• Working closely with Program Leads to ensure clear communication and coordination of resource requirements.
• Evaluating the effectiveness of communication and engagement programs and ensuring comprehensive program-level reporting, including preparing management and executive reports related to stakeholder management.

Qualifications

Minimum Requirements:

• No less than a University Degree + 8 years of relevant experience in a stakeholder management and/or communications management position, including experience on infrastructure programs greater than CAD $500M.

Demonstrated equivalency of experience and/or education may be considered.

Preferred Qualifications:

• Typically, a minimum of 15 years of professional experience in a stakeholder management and/or communications management position.
• Minimum 5 years of professional experience in large airport projects, or equivalent infrastructure programs greater than CAD $500M.
• A degree (e.g., public relations, communications or related field), or relevant professional designation (e.g., IAP2, CPRS, IABC, IAF), is preferred although proven practical experience is essential.
• Able to demonstrate sound knowledge, understanding, and experience of managing complex stakeholder relationships and establishing effective communications strategies in an operational and public-facing environment.
• Demonstrated experience in managing small teams (2-5 people) to implement effective stakeholder management and/or communications management plans.
• Demonstrated experience in managing stakeholder relationships and providing management level reporting to enable effective decision making.
• Demonstrated ability to facilitate meetings/workshops with groups of stakeholders.
• Excellent interpersonal communication skills; this role requires continuous interaction with program and team leaders, client management, and the public.
• Experience with government relations, media relations, public relations, stakeholder analysis and facilitation.

Additional Information

About AECOM: AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. Our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities.

Freedom to Grow in a World of Opportunity: You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location, or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit, and pioneering mindset are championed.