Branch Manager

ABOUT US

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company, is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging technology and focusing on innovation, IAA’s platform facilitates the marketing and sale of total-loss, damaged, and low-value vehicles, serving a global buyer base and a full spectrum of sellers.

JOB DESCRIPTION

Controls driving the overall financial performance and operations for assigned auction branch. Responsible for ensuring the branch meets or exceeds its planned profitability, sales, and customer service levels, while maintaining an engaged, safe, and positive work environment.

RESPONSIBILITIES

• Responsible for overall performance and operation of assigned auction branch locations; managing planning process.
• Monitor and maintain current branch/service center positions.
• Coach, mentor, and develop staff, including new employee onboarding and career development planning.
• Develop and implement internal procedures to improve efficiencies.
• Ensure branch/service center meets or exceeds planned profitability, sales, and customer service levels.
• Market the branch/service center within the approved expense budget.
• Lead employees with a performance management process that encourages contribution through goal setting, feedback, and performance management.
• Handle personnel issues, including hiring and terminating employees.
• Develop business and branch growth.
• Update area/regional manager regarding profit and loss operating results.
• Ensure the safety and security of branch personnel and company assets.
• Provide oversight and direction to employees per organizational policies and procedures.
• Create a workplace culture consistent with the organization's mission, vision, and values.
• Perform other duties as assigned.

QUALIFICATIONS

• 3-4 years' experience.
• Strong operations background and experience.
• Excellent customer relations skills and ability to manage multiple levels of employees.
• General knowledge of employment laws, practices, and employee relations.
• Experience or knowledge in insurance, automobile, or parts industries; general mechanical knowledge of vehicles.
• Typical business office environment.
• Work both indoors and outdoors year-round.
• Ability to travel approx. 20% of the time.