Retail Merchandising Manager

About Us

Nestled in the heart of Mississauga along the banks of the Credit River, Credit Valley Golf and Country Club offers a four-season premier private club experience featuring a celebrated 18-hole golf course, world-class practice facility, and comprehensive clubhouse amenities including a Winter Golf Academy, full-service restaurant and event facilities, pool and health and wellness programming.

Job Summary

The Retail Manager is responsible for managing all retail operations within the Pro Shop, ensuring a seamless and exceptional shopping experience for members and guests. This role oversees purchasing, inventory management, receiving, pricing, merchandising, and sales strategies to maximize revenue and enhance member satisfaction.

Job Duties and Responsibilities

Retail Management

• Develop and execute merchandising strategies aligned with member preferences and industry trends.
• Oversee the selection, purchasing, and pricing of retail inventory, ensuring a diverse and appealing product mix.
• Monitor inventory levels to ensure product availability, fiscal responsibility, and coordinate regular inventory counts.
• Create and maintain visually appealing displays that enhance the shopping experience and promote sales.
• Analyze sales data to identify bestsellers and adjust purchasing strategies accordingly.

Member Engagement

• Provide personalized shopping assistance to members, ensuring exceptional customer service.
• Actively seek member feedback to identify product preferences and improve offerings.
• Organize special retail events, promotions, and sales to engage members and drive revenue.

Team Leadership

• Recruit, train, and supervise Pro Shop staff, fostering a culture of excellence and professionalism.
• Develop training programs to ensure staff are knowledgeable about products and provide exceptional service.
• Collaborate with the Associate Professionals to optimize staffing levels to drive sales, and support the merchandising program.

Financial Management

• Prepare and manage the Pro Shop’s retail budget, ensuring alignment with club goals.
• Track and report key performance indicators, including sales, profit margins, and inventory turnover.
• Collaborate with the Director of Golf to establish revenue targets and develop strategies to achieve them.

Qualifications and Skills

• Proven experience in retail management, preferably within a golf or luxury environment.
• Strong knowledge of merchandising principles and retail operations.
• Excellent interpersonal and communication skills, with a focus on customer service.
• Proficiency in point-of-sale (POS) systems and inventory management software.
• Creative merchandising skills with an eye for detail and trends.
• Strong analytical skills with the ability to interpret sales data and trends.
• Golf knowledge and experience are strong assets.

Job Details

• Start Date: Immediately
• Hours: Full-time, Permanent, 40h/week.
• Salary/Benefits:

• Annual Salary of 60K+ with the opportunity to earn more based on performance, to be discussed.
• 5-Day per week schedule
• Uniform & Clothing Program
• Benefits

Location: Credit Valley Golf and Country Club – 2500 Old Carriage Rd, Mississauga.

We thank everyone for their expression of interest and only those selected for interviews will be contacted.

Credit Valley Golf and Country Club is strongly committed to diversity within its community and welcomes applications from racialized persons / persons of colour, women, Indigenous people, persons with disabilities, those within the 2SLGBTQI+ community, and others who may contribute to further diversification of ideas. In accordance with the AODA Act, accommodation will be provided throughout the recruitment process to applicants with disabilities or who require assistance.

Benefits

• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate

• Mississauga, ON L5C 1Y7: reliably commute or plan to relocate before starting work (required)

Application question(s)

• Do you have experience in a golf or luxury environment?

Experience

• Retail management: 3 years (required)

Work Location: In person