Sales Operations Manager

We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started.

Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere.

TextNow is looking for a Sales Operations Manager to optimize the efficiency and effectiveness of the sales team

What You’ll Do:

• Developing and Implementing Sales Processes: Creating and refining sales processes to ensure they are efficient and effective.
• Data Analysis and Forecasting: Analyzing sales data to create sales forecasts and identify trends.
• Collaborating with Other Departments: Working with departments like Marketing, Finance, and Operations to align sales strategies with business goals.
• Managing Sales Technology: Implementing and managing CRM tools and other sales technologies to maximize efficiency and customer relationships.
• Training and Onboarding: Recruiting, hiring, and training sales representatives.
• Performance Management: Monitoring and improving sales performance through data-driven recommendations.
• Automation: Creating and managing automation tools to streamline the sales process
• Lead management: Ensure we’re receiving high quality leads from events and conferences. Track value of leads via ROI calculator
• Salesforce management: Ensure cleanliness of Salesforce weekly, ensuring it’s data is accurate for pipeline management and deal health
• Champion the Sales team across the organization: Be the liaison best representing Sales and their needs to other teams within the org with clear asks on how they can best support, as well as what’s needed

Who You Are:

• Strategic, strong critical thinker, organized, understands sales and buyer behaviors, understands operational infrastructure internally during sales process
• 4-8 years experience in an operations role supporting sales organizations
• Must be highly proficient in Salesforce
• High understanding of the Digital advertising ecosystem
• Takes accountability on projects from start to finish, holding other contributors accountable for their portion

More about TextNow...

Our Values:

• Customer Obsessed (We strive to have a deep understanding of our customers)
• Do Right By Our People (We treat each other with fairness, respect, and integrity)
• Accept the Challenge (We adopt a "Yes, We Can" mindset to achieve ambitious goals)
• Act Like an Owner (We treat this company like it's our own... because it is!)
• Give a Damn! (We are deeply committed and passionate about our work and achieving results)

Benefits, Culture, & More:

• Strong work life blend
• Flexible work arrangements (wfh, remote, or access to one of our office spaces)
• Employee Stock Options
• Unlimited vacation
• Competitive pay and benefits
• Parental leave
• Benefits for both physical and mental well being (wellness credit and L&D credit)
• We travel a few times a year for various team events, company wide off-sites, and more

Diversity and Inclusion: At TextNow, our mission is built around inclusion and offering a service for EVERYONE, in an industry that traditionally only caters to the few who have the means to afford it. We believe that diversity of thought and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our product and company great.
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