People Experience Coordinator

At Nurse Next Door, our purpose is Making Lives Better through Happier Aging. We help seniors stay in their homes for as long as they choose, and our real talent is caring and connecting to seniors’ hearts. We have a mission to help seniors continue doing what they love most. We are driven by Bold Kindness, a culture and leadership philosophy that reflects a kinder, more compassionate way of developing people. We are not just another home care company fulfilling daily tasks, we are a company that admires people and seeks to make a difference in everything we do. By working at Nurse Next Door you will be part of a growing company that is helping seniors do what they love again - that is Happier Aging! 

As a member of the Nurse Next Door team you understand how to hustle with heart - this is essential. You enjoy working collaboratively with a high degree of autonomy and thrive by seeing results. You are a self led leader who takes responsibility for your own actions. You live and breathe our People Promise - you love coming to work and are having fun along the way! 

As the People Experience Coordinator, your role is essential for achieving our business goals to ensure that we have the necessary availability of Caregivers to meet our client’s needs and grow the business. You drive results through the following main duties and responsibilities: 

Recruitment: 

• Follows the Nurse Next Door people system to lead all aspects of recruitment and building a solid people pipeline 
• Manages all job postings on recruitment portals and web pages 
• Develops community relationships to drive a strong Caregiver referral network through employment centers, local nursing colleges and other avenues

Hiring: 

• Works in close partnership with the Scheduling and Care Designer team, ensuring that staffing levels are above 25% in order to deliver continuity of care and ensuring zero cancellations on client’s visits due to lack of available staff
• Collaborates effectively with Care Designers to match Caregivers to Clients to deliver on our Brand Promise of the perfect match
• Oversees all administrative policies, procedures and practices to be in compliance with employment standards; be the expert in your local market
• Takes a proactive approach in supporting with scheduling solutions as needed
• Responsible for data integrity in the scheduling software

Onboarding: 

• Coordinates and leads Nurse Next Door Discovery Day
• Ensures Caregivers have been trained and are able to efficiently use all Nurse Next Door systems 
• Leads, implements and ensures 100% adoption of new People programs and special projects as directed
• Educates Caregivers on our NPS employee survey, working to achieve goal of 10 NPS and acting on feedback to improve existing experience

Engagement:  

• Champion of employee engagement, growth and development opportunities in line with the Year of the Caregiver initiatives 
• Builds relationships with existing employees to understand career goals and support with identifying a  future career roadmap

End of Employment:  

• Updates Caregiver files and AlayaCare information upon end of employment
• Completes End of Employment for exiting employees  

Availability: 

8am to 1pm Monday to Friday

Business Relationships 

• Reports to the Franchise Partner
• Works closely in partnership with Care Designers, Client Care Ambassadors and Care Services Center 

Requirements: 

• Experience recruiting A-Players in a high volume and fast growth environment
• Minimum five years progressive management experience in operational and/or service delivery, ideally in health care.
• Intentional organization, planning, time management and multitasking skills
• Demonstrated exceptional written and verbal communication skills
• Strong computer skills, proficient in G-Suite: Gmail, drive, docs, calendar
• Intentional organization, planning, time management and multitasking skills
• Fluency in other languages other than English considered an asset
• Background or Criminal Record Check with a Vulnerable Sector Search (updated every 5 years for continued employment)
• Completion of a recognized Human Resources Diploma or Degree program. Human Resources Leader certification will be considered an asset (or in the process of completing)
• Valid driver license and access to a reliable vehicle.
• Experience with implementation of Accreditation Canada standards an asset
• Experience with payroll an asset