Inside Equipment Sales Representative

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

The goal of the Inside Equipment Sales Representative is to improve the overall end-to-end customer experience within our retail stores (from qualifying to delivery/after-sales follow-up), and secondarily to create opportunities and increased walk-in traffic through outbound calling from a list of assigned accounts and leads generated from the Business Intelligence team. These individuals are based at a branch and serve walk-in customers. This position is required to not only improve our customer experience but also to be better at handling customer information requests quickly and efficiently.

Job Description:

Major Job Functions:

• Outbound calling from a list of assigned accounts (Finning Customers) and leads generated from the Business Intelligence team to find equipment opportunities.
• Accountable for closing sales opportunities to achieve an annual sales target.
• Manage each sale from quoting submission through invoicing (including coordination with shop, warranty doc submission, coordination of finance documentation, my.finning.com setup/orientation, etc.).
• Promote visits to the branch by outbound calls and being active in social media.
• Handle all walk-in traffic and customer inquiries for new, used, and rental equipment sales.
• Provide product information, walkarounds on-site demonstrations, quotes, and try to close the deal in the branch.
• Responsible for the rolling out of retail and marketing initiatives within the branch (such as marketing materials, layouts and all active campaigns).
• Ensure our customer facing branch areas are welcoming and provide a positive customer experience.
• Manage the retail layout, merchandise and marketing displays (primary contact person for all CX and Marketing initiatives).
  
  

Education and Experience:

• 3-5+ years of experience in sales, which can include: online, outbound calling / closing, and physical sales or customer service.
• Must be knowledgeable in Microsoft Outlook and possess basic computer knowledge.
• Self-motivated and takes initiative.
• Conflict resolution and negotiation skills.
• Ability to persuade and influence others.
• Able to make decisions based on knowledge and expertise.
• Strong customer service and interpersonal skills (friendly, approachable and empathetic).
• Organizational and planning skills.
• Strong communication skills (verbal, written and listening).
• Proven ability to work in a team environment.
  
  

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.