ER Investigator

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

Reporting to the Manager, Employee Relations Investigations, the ER Investigator will contribute to the overall success of the Employee Relations Investigation team. The ER Investigator will play a key role in the investigation process for ER related complaints, as well as Workplace Harassment and Violence triage and early resolution.

What You'll Do

• Investigate ER complaints as a neutral party from inception to conclusion.
• Ensure complaints that are investigated meet the threshold question of misconduct, inappropriate workplace behaviour, etc. in line with federal/provincial laws as well as Rogers’ policies and procedures.
• Dedicate sufficient time to set up and prepare before launching an investigation.
• Prepare and deliver notification and conclusion letters to complainants, respondents, and witnesses.
• Collect evidence including interviewing and assessing credibility of relevant parties.
• Analyse evidence to draw a conclusion on findings.
• Write conclusive and unbiased investigation reports based on the balance of probabilities.
• Deliver reports to the respective HR and/or ER partners enabling them to work with business leaders on recommendations and next steps.
• Maintain Service Level Agreement (SLA) closure times for investigations.
• Be the designated recipient for Workplace Harassment & Violence (WHVP) complaints to understand the concerns, ensure they meet policy definitions, and triage to early resolution or investigation where applicable.
• Maintain accurate and detailed case management records and tracking.
• Collect, record, and manage case data to ensure consistency and identify areas of concern including emerging issues.
• Develop effective working relationships with relevant stakeholders within the organization, building high levels of professional credibility and mutual trust.
• Participate in ER projects as required.
  
  

What You'll Have

• Degree/Diploma in Human Resources complemented by a minimum of 2+ years related work experience.
• Critical thinking with high attention to detail.
• Demonstrated ability to exercise sound judgement.
• Strong writing and communication skills.
• Strong planning and organizational skills.
• Strong understanding of WHVP legislation.
• Analytical approach to problem solving.
• Ability to work independently and within a team in a fast-paced environment.
• Investigation experience and training is an asset.
• Proficient with Microsoft Office applications.
• Ability to communicate in French is an asset.
  
  

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities
• Self-driven career development programs (E.g. MyPath program)
• Rogers First priority in applying to internal roles of interest
• Wellness Programs
• Homewood employee & family assistance program
• Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
• Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity
• Work for an organization committed to environmental protection
• Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.
  
  

This is a hybrid work position and will require you to be in office three days per week. You can choose which days in office work best for you!

If you are selected to move forward in the recruitment process, here is what you can expect

• 15-minute phone screen with your recruiter, 1-hour virtual interview with Hiring Manager, 30-minute final round interview with ER leader. Best of luck!
  
  

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule Full time

Shift Day

Length of Contract Not Applicable (Regular Position)

Work Location 8200 Dixie Road (101), Brampton, ON

Travel Requirements None

Posting Category/Function Human Resources & Employee Relations

Requisition ID 319325

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes Corporate