Product Specialist - Reverse Logistics

Who we are

As the Working and Learning Company, we at Staples Canada are dynamic, inspiring partners to our customers and the communities in which we live. We inspire people to work smarter, learn more, and grow every day.

If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is creating an inclusive and diverse work environment. We welcome, value, and thrive on perspectives and contributions from various backgrounds. If you have a disability or special need that requires accommodation, please let us know.

Some of what you will do

Under the direction of the Supervisor: Reverse Logistics eCommerce, this role is responsible for the repairing, grading, and listing of select merchandise through our online eCommerce platforms.

Specifically, you will:

• Repair, test, clean, and refurbish a wide range of technology items for sale on various online marketplaces.
• Use custom software and third-party auction management software, log items, and prepare item descriptions for listing on eBay or other eComm platforms.
• Prioritize items and business needs with guidance from the Supervisor.
• Ensure the integrity of the binning system and inventory controls.
• Investigate any returned product for signs of fraud and report immediately to the Supervisor.
• Ensure the safety of all associates by properly disposing of damaged batteries.
• Research products for average selling price on various online platforms.
• Ensure the OMS is accurately filled out for every item.
• Communicate any items under warranty that require repairs to the Supervisor.

Qualifications

Some of what you need:

• A minimum of 1-2 years of technical experience fixing issues on computers.
• Post Secondary degree in applicable field or related work experience.
• Previous selling experience online is an asset.
• Staples experience as a Resident Tech or Technology Consultant is preferred.
• Prior retail experience is an asset.
• Good understanding of the eCommerce concept.
• Adaptability to the evolution of eCommerce.
• Strong technical skills in assembling, disassembling, and diagnosing desktop and laptop computers.
• Strong PC skills within a MS Office environment.
• Curious, approachable, passionate, and a problem solver.

Some of what you will get:

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...

Additional Information

• Warehouse environment

May be required to work alternate shifts, i.e., evenings and weekends.